IT Specialist - Journeyman

Job Profile:

Technical Support T1

JR Type:

Proposal

Job Category:

Information Technology

Minimum Clearance Required to Start:

TS/SCI

Percentage of Travel Required:

Up to 10%

Type of Travel:

Continental US

Program/Opportunity Name:

Opportunity | ABMS - Phalanx Griffon Integration

Referral Bonus Plan:

$1,000

* * *

 

Job Description:

The Opportunity:

The Advanced Battle Management System (ABMS) will provide the Department of the Air Force's contribution to the Joint All Domain Command and Control (JADC2). ABMS's systems of systems approach adopts the best practices of open architectures, government owned waveforms and DevSecOps to enable rapid proliferation of new software and hardware across the Department. DevSecOps and software reuse represents potential reduction in overall service costs for modernization and procurement. The systematic breakdown of elements of the systems deviates from traditional systems acquisition in that the system is fractionated into smaller components of the larger system, and developed in a manner that can be developed, acquired, and procured on independent timelines. This transition provides technology changes through time to be adopted quickly and demonstrates a continuous integration / continuous deployment approach regardless of type of activity.

Responsibilities:

• Responsible for collection of incident information through customer conversation, and self-service support tools. 

• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience. 

• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. 

• Communicates promptly on progress. 

• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.

• Executes against established Service Level Agreements (SLA). 

• Documents resolutions and updates self-help and staff knowledge bases.

• Alerts management to recurring problems and patterns of problems.  

• Provide statistics for the weekly Service Desk report on call trends.

Qualifications:

Required: 

• Requires a high school diploma and 5 years of prior experience

• TS clearance with eligibility to obtain a TS/SCI

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$37,500 - $75,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Salary : $37,500 - $75,100