Demo

Customer Service Representative

Cacique Foods, LLC.
Dallas, TX Full Time
POSTED ON 4/7/2025
AVAILABLE BEFORE 4/28/2025

FOOD MANUFACTURING CUSTOMER SERVICE COORDINATOR, BI-LINGUAL

Cacique® is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion.

Cacique was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, and these values continue to provide the foundation for our success and how we work. We look to hire future teammates who embody these values, and who are innovative, resourceful, determined, and catalysts of change. As a dedicated, family-owned company, Cacique offers a rewarding environment in which to thrive and grow your career.

SUMMARY :

The Customer Service Coordinator role is part of the logistics team and will be responsible for working with customers and carriers on ensuring proper delivery of product and answering and questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments to ensure customer satisfaction.

DUTIES AND RESPONSIBILITIES :

  • Processing Orders / Order Revisions : Managing and processing customer orders accurately and timely. Coordinating with the cross-functional teams to ensure customer requirements are met.
  • Daily Customer Interactions- Resolving Inquiries around orders and product availability : Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
  • Handling Complaints : Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
  • Sales Support : Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
  • Logistics Coordination : Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers.
  • Documentation and Reporting : Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes.
  • Quality Assurance : Coordinating with the quality assurance team to address any product quality issues reported by customers.
  • Cross Function Collaboration : Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise.

QUALIFICATIONS :

  • Bi-Lingual (Spanish) Required
  • Food Manufacturing Required
  • Bachelor’s Degree
  • 5 years of Customer Service experience
  • Experience as a customer Account Manager
  • Experiencer supporting and communicating cross-functionally.
  • Experienced in documentation of all customer interactions but especially complaints.
  • Experience with PO's & invoicing PO’s.
  • Proficient in excel, ERP’s, and complaints platform, D365 preferred
  • Experience with B2B or B2B & B2C clients preferred
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative?

    Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Cacique Foods, LLC.

    Cacique Foods, LLC.
    Hired Organization Address Dallas, TX Full Time
    This is an HR Business Partner role that serves as a trusted advisor to HQ and functional client groups. The role requir...
    Cacique Foods, LLC.
    Hired Organization Address Amarillo, TX Full Time
    SUMMARY: Supports all aspects of the Maintenance department. The Fabricator/Process Technician is responsible for the ma...
    Cacique Foods, LLC.
    Hired Organization Address Cedar, UT Full Time
    Summary Under the direction of the Maintenance Manager, the Maintenance Supervisor will be responsible for overseeing ma...
    Cacique Foods, LLC.
    Hired Organization Address Amarillo, TX Full Time
    Summary Under the direction of our Maintenance Manager, the Mechanic B is responsible for the care and maintenance of al...

    Not the job you're looking for? Here are some other Customer Service Representative jobs in the Dallas, TX area that may be a better fit.

    Customer Service Representative

    Service Star Brands, Plano, TX

    Customer Service Representative

    Acro Service Corp, Irving, TX

    AI Assistant is available now!

    Feel free to start your new journey!