What are the responsibilities and job description for the Chief Experience Officer Leader position at CACL Financial?
About the Role
CACL Financial seeks an experienced leader to join our team as Chief Member Experience Officer.
This key position is responsible for shaping the member-first strategy and enhancing every aspect of the member journey.
The ideal candidate will have a proven track record of leading member/customer experience teams, preferably in financial services, and possess a strategic mindset and the ability to turn insights into action.
Responsibilities include:
- Leading and mentoring a talented team focused on member experience across all channels.
- Driving innovation and improvement in services, both in-branch and digital.
- Analyzing data and feedback to continuously elevate member satisfaction and engagement.
- Championing a culture of excellence and a commitment to putting members first.
What We're Looking For:
- A passion for innovation and improving the customer journey.
- Strong leadership, communication, and problem-solving skills.
- Proven experience leading member/customer experience teams, preferably in financial services.
- A strategic mindset and the ability to turn insights into action.
