What are the responsibilities and job description for the Executive Director of Customer Experience position at CACL Financial?
Role Summary
We are seeking an experienced Chief Member Experience Officer to lead our member experience efforts at CACL Financial.
In this critical role, you will be responsible for shaping the member-first strategy and enhancing every aspect of the member journey.
You will work closely with the leadership team across the credit union to ensure that all areas of the organization are meeting member experience goals.
Responsibilities include:
- Providing strategic leadership for the credit union and working with other executive-level team members to develop and implement long-range goals, strategies, plans, and policies.
- Assisting in directing all credit union operations, including planning, recommending, and implementing programs and policies.
- Developing and implementing policies and procedures related to credit union operations, ensuring regulatory compliance, and cooperating with internal and external compliance audits.
- Mentoring and leading a talented team focused on member experience across all channels.
Qualifications:
- Minimum Associate's Degree in Business, Finance, or a similar discipline.
- Minimum of five to ten years' financial institution experience with at least five years' management experience.
- Excellent knowledge of credit union core systems, forms, and documentation used by credit unions.
- Strong knowledge of credit union products and services.
- Punctual, self-motivated, confident, and accurate, with a professional attitude and supportive of management.
