What are the responsibilities and job description for the Senior Vice President Member Experience position at CACL Financial?
CACL Financial is seeking an experienced leader to fill the role of Chief Member Experience Officer. This key position will be responsible for designing, planning, directing, and executing the full scope of the Member Journey.
The successful candidate will have a proven track record of leading teams and driving innovation in the financial services industry. They will collaborate closely with our leadership team to develop and execute plans that meet our member experience goals.
Main Accountabilities:
- Collaboration: Collaborate with the leadership team across the credit union to ensure that all areas of the organization are meeting member experience goals.
- Strategic Leadership: Provide strategic leadership for the credit union and work with other executive level team members to develop and implement long-range goals, strategies, plans, and policies.
- Operations Direction: Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies.
Requirements:
- Proven experience leading member/customer experience teams, preferably in financial services.
- A strategic mindset and the ability to turn insights into action.
- Strong leadership, communication, and problem-solving skills.
- Knowledge about the credit union system, its structure, common language and acronyms, philosophy and the credit union's mission and service standards.
About Us:
We are a forward-thinking credit union dedicated to helping our members achieve their financial goals. We believe in providing personalized service and innovative solutions that make a real difference in our members' lives.
