Client Relations

We are looking for a motivated, reliable, and personable Client Relations Specialist for our fast-paced front office at Cadden Community Management. The perfect candidate for this position will have at least 1-2yrs experience working in customer service, have the ability to multitask while working with a busy phone line, and excels in people skills.

Bilingual in English/Spanish is a plus

Job Title: Client Relations Specialist

Classification: Non Exempt

Reports to: Front Office Manager

JOB DESCRIPTION

Primary Responsibilities:

• The Client Relations team member will handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. Excellent communication, strong multitasking skills, and a positive attitude is key for this position. The ideal candidate has at least two years’ experience as a Receptionist or Administrative Assistant, strong work ethic and reliable. Adequate computer skills and ability to manage a multi-line telephone system are required.

Essential Functions of a Client Relations Specialist:

• Greet clients as soon as they arrive assist them with any questions they may have and connect them with the appropriate party if needed.
• Answer the phone in a timely, professional manner
• Homeowner questions regarding information based off of the industry software, Vantaca

Ledger review

Review the ARC process either direct them to the website to submit a request or email a form to them and then note the account.

Walking homeowners through online payments

Calls to be passed onto Managers and Admins will be from Board of Directors, Vendors, Homeowners calling about inspection letters, and angry homeowners who are not willing to work with the Client Relations Specialist

Mail sorting and delivery to the appropriate office (as needed), as well as preparing outgoing mail, folding and stuffing.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Part-time can be considered based on schedule.

Travel

Occasional travel is expected for this position.

Required Education and Experience

Candidate must possess excellent written and oral communication skills; a high degree of professionalism; excellent computer skills, strong time management and organizational skills.

Preferred Education and Experience

High School Diploma, GED, Associate’s degree or Bachelor’s degree in Business Administration, Communications or other area of study.

Work Authorization/Security Clearance (if applicable)

None required for this position.

Other Duties

Duties, responsibilities and activities may change at any time with or without notice.

Salary

$14.70 hourly