Field Service Representative, Medical Equipment

Job Summary
We are seeking a dedicated and talented medical professional to join CADE Medical as a Field Service Representative based in Temecula servicing Riverside and San Diego counties.

This is a great opportunity to work in a field-based clinical setting for a rapidly growing local healthcare business.

Qualifications

• Minimum of 1-year experience in a hospital, healthcare facility/clinic, or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience desired but not required.
• Experience in the healthcare industry preferred.
• Human anatomy experience or education preferred. Please mention this if you have a background related to this.
• Good organizational skills and a detailed orientation is required.
• High School Diploma or GED
• Valid driver's license
• Experience dealing with multiple physicians/nurses in a high-volume setting is preferred.
• Previous experience with inventory management programs and EMRs is preferred.
• Demonstrated experience with the application of soft goods/functional bracing preferred.
• Must satisfy third-party credentialing requirements to gain access to hospital accounts.

Responsibilities

• Provides comprehensive account management and day-to-day service operations for stock and bill programs customized for clinical orthopedic practice.
• Responsible for proper measuring, application, and instructions of soft orthopedic goods, functional bracing, bone growth stimulation, and all other products dispensed at clinics.
• Provides customer service to clinical staff including physicians, physician assistants, and patients.
• Responds to questions, issues, and problems of moderate to complex scope.
• Serves as a liaison between customer and sales team.
• Responsible for inventory management including audits, defective product returns, exchanges, and public education in accordance with OSHA regulations.
• Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.
• Responsible for verifying insurance benefits using real-time automation tools for upfront collection of deductibles and co-insurance.
• Completes and delivers appropriate documentation to the billing department, following all necessary compliance and regulatory processes.
• Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department.
• Performs brace measuring and fitting as prescribed by the physicians of the clinic.
• Coordinates patient care for follow-up brace fitting appointments as necessary.
• Responsible for educating staff members on Field Service policies and procedures.
• Identifies infection control area(s) for product disposal and educates staff of area requirements.
• Other duties as assigned.

Work Environment

• Field-based / Driving (i.e., physician’s offices, hospitals, clinics, etc.).
• Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requires sitting, walking, and using a phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join us as a Field Representative where your expertise will contribute significantly to our commitment to quality service and customer satisfaction!

Job Type: Part-time

Pay: $21.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Clinic: 1 year (Preferred)

Ability to Relocate:

• Temecula, CA 92590: Relocate before starting work (Required)

Work Location: In person

Salary : $21