What are the responsibilities and job description for the Desktop Engineer I position at Cadence Bank?
How You Will Make An Impact
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- Desktop Standardization and the Refresh/Rollout of new desktop equipment
- Work with the Engineering team to research and develop desktop hardware solutions for deployment, including desktops, laptops, and thin clients.
- Printer Management -- manage updates and configuration/security for network deployed printers through centralized printer management solutions.
- Creates and maintains operating system images for desktops, laptops, tablets and handheld devices including emerging technologies.
- Creates, manages and maintains computer objects in Active Directory.
- Performs analysis and implements software vendor and operating system upgrades and patches within the operating system image.
- Develops and runs enterprise reports for KPI collection using Enterprise Desktop Management solution.
- Functions as Subject Matter Expert (SME) for project needs and the needs of the end user. Translates those needs into documentation and actionable items to deliver the required solution.
- Provides Tier I-II support to end users, Service Desk and Desktop Support teams providing both resolution and root cause analysis.
- Mentors Service Desk and Desktop Support teams.
- Design, document and implement best practice processes to deliver consistent automated operating systems and applications.
- Proactively tracks and analyzes the performance of the devices, identifies device problem areas, and delivers solutions to enhance the quality of service for the end users.
- Assists in Bank software license reconciliation on a recurring basis.
- Demonstrates competence in prioritizing user issues and resolving within Bank defined Service Level Agreements (SLAs).
- Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the IT department.
- Demonstrates the ability to manage time and resources in the best interest of the Bank.
- Identifies opportunities to see where training needs would improve productivity within the department or within the Bank
- Participates in on-call and provides end user support during off hours, holidays and weekends.
- Establishes and maintains effective working relationships with management, co-workers and end users.
- High School Diploma or equivalent required
- Bachelor's Degree or equivalent minimum of 1 full year of experience in field with equivalent Enterprise Desktop Management software solutions
- Experience with Microsoft Deployment Toolkit is preferred.
- Experience with Microsoft Operating Systems required.
- Regular and reliable attendance
- Works cooperatively with others
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
