Fraud Manager

What The Role Is

The Fraud Manager will assist the Bank's efforts to identify, analyze, and mitigate fraud risks across all business lines, with a primary focus on deposit and digital fraud. This includes managing a team of analysts responsible for reviewing risks such as check fraud, account takeovers, kiting, counterfeit checks, and forged endorsements, as well as fraud related to digital platforms like Zelle, online account openings, and other digital money movement services.

The role requires developing proactive fraud strategies, leveraging advanced detection tools, and working collaboratively across departments to protect customers and the Bank. Through rigorous monitoring and investigation, the Fraud Manager will safeguard assets, foster trust, and maintain the integrity of financial services.

How You will Make an Impact

• In this role, you'll be at the forefront of protecting the Bank and its customers from fraud. Every day, you'll monitor deposit accounts, debit card activity, and digital channels like Zelle and online account openings, ensuring that potential threats are quickly identified and addressed. You'll play a vital role in shaping strategies to prevent fraud, diving deep into individual events to uncover root causes, and providing data-driven recommendations to strengthen defenses.
• Your work will involve handling sensitive fraud investigations, documenting findings, and communicating concise summaries that inform decisions about customer relationships, liability concerns, or criminal prosecutions. By analyzing fraud patterns, you'll help the Bank stay ahead of emerging threats and adapt to changing trends in both deposit and digital fraud.
• You'll also collaborate closely with internal teams and external partners, such as law enforcement and fraud specialists at other institutions, to recover losses and bolster fraud defenses. Educating others will be another key aspect of your impact-you'll develop training materials for staff, provide fraud awareness updates, and even create content to help customers protect themselves.
• Your insights will extend into risk assessments, assisting the BSA Department with fraud and identity theft evaluations and ensuring the Bank's guidelines and thresholds remain effective. As you manage investigations, you'll prepare detailed reports, support anti-money laundering efforts, and recommend proactive fraud prevention measures for both deposit and digital channels.
• This role is an opportunity to make a tangible difference by safeguarding our organization's assets, maintaining trust with our customers, and shaping a safer financial environment.

Who You Are

• Proficient in using MS Office products and other bank software as applicable.
• A high level of initiative, thoroughness, accuracy, and organizational skills required.
• Detail oriented with strong critical thinking and problem-solving skills.
• High level of confidentiality required.
• Strong written and verbal communication skills with the ability to present at all levels of an organization.
• Proven history of leadership and coaching.
• Ability to manage multiple priorities/projects with varied deadlines.
• A strong leader, who can manage multiple analysts and functions.

Education

• Bachelor's degree or equivalent work experience preferred.
• Certified Fraud Examiner (CFE) or other fraud/risk related certification is preferred.

Experience

• A minimum of ten years of related experience, preferably management of a fraud investigation/loss prevention team, in the banking industry.
• Experience with the anti-financial crime software, Verafin and Alloy, is a plus.

Characteristics

• Regular and reliable attendance
• Works cooperatively with others

Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Missouri, Tennessee, and Texas.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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