What are the responsibilities and job description for the ITM Supervisor position at Cadence Bank?
Summary:
We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our LIVE Teller team. Bilingual Required
Essential Job Duties:
- Supervise a team of virtual tellers.
- Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours.
- Support the staff by approving/overseeing transactions as needed.
- Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
- Assist Cash Balancing with machine outages
- Ensure adherence to policies and procedures concerning teller functions.
- Create and monitor service requests for any software or technical issues.
- Perform simple maintenance functions when errors occur.
- Conduct quality monitoring reviews and deliver results to employees for continued training opportunities.
Minimum Qualifications:
- High school diploma
- Bi-Lingual (Spanish) required
- Excellent communication skills (written, verbal and presentation skills)
- Flexibility to work varying schedules when necessary
- Excellent time-management skills
- 2 years of retail experience
- 2 years of banking and/or teller experience
- 1 year of demonstrated leadership experience
