What are the responsibilities and job description for the Mortgage Collection Specialist position at Cadence Bank?
Primary Purpose: This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.
Principal Duties And Responsibilities:
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Qualifications
Motivation
Required
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Preferred
Bachelors or better in Finance or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Principal Duties And Responsibilities:
- Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.
- Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.
- Record information about the financial status of borrowers and the status of collection efforts.
- Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.
- Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.
- Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.
- Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.
- Excellent verbal and written communication skills
- Proficient in the use of Microsoft office and their associated suite of product
- Ability to multi-task while meeting strict deadlines
- Outstanding time management
- Sound decision making skills
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Qualifications
Motivation
Required
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Preferred
Bachelors or better in Finance or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
