Mortgage Collection Supervisor

What The Role Is

Ensure that the credit and collection policies and procedures of the Bank best serve the organization and its customers. Perform collection duties personally or through subordinates and/or vendors. Oversee collections staff and provide leadership and guidance. Ensure strict compliance with State and Federal credit and collection rules and regulations in all collection practices.

How You Will Make An Impact

• Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.
• Assign, monitor and supervise the work load in the Collections Department via staff and vendor management to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with customers at all times.
• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Prepare the monthly calendar for default letters and coordinate the production and mailing of such letters with a third party print vendor.
• Monitor laws and regulations for changes, disseminate pertinent information to subordinates and ensure affected letters or other customer communications are properly reviewed and updated as needed.
• Coordinate responses to customer delinquency inquiries received from Mortgage Loan Officers, Customer Call Center, and other production staff
• Assist in the creation and ongoing monitoring of monthly activity reports indicating the status of any collection activity and ensuring contact timelines are maintained in accordance with investor guidelines.
• Manage employees in a manner consistent with all Cadence Bank human resources policies and procedures.
• Draft and/or update policies and procedures related to mortgage collections and implement new/updated policies and procedures.
• Disseminate information, answer questions, and be a subject matter expert related to the field of collections pertaining to mortgage residential loan servicing.
  
  

Who You Are

• Excellent verbal and written communication skills.
• Proficient in the use of Microsoft office and their associated suite of product.
• Strong research, analytical, and organizational skills.
• Ability to multitask while meeting strict deadlines.
• Outstanding time management.
• Sound decision making skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from senior management.
• Previous experience with mortgage collections and regulatory compliance.
• Regular and reliable attendance.
• Works cooperatively with others.
  
  

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Qualifications

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)