What are the responsibilities and job description for the Lead Field Service Engineer - Hardware Emulation Platforms position at Cadence Design Systems?
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the customers in North America. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to Field Service Manager.
Location : San Jose
Responsibilities :
- Primary contact for all hardware related issues
- Planning and Installation of new equipment; reconfiguring existing equipment
- Troubleshoot / diagnose and repair hardware and other problems, escalate issues when appropriate
- Document all work processes as required
- Establish a strong supportive relationship with customers
- Inventory control
- Work with Field Service team and other Cadence groups to improve pro
- cesses and procedures
Position Requirements :
Full training will be provided, however any experience in the following areas would be advantageous :
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