What are the responsibilities and job description for the Records Management Specialist II position at Cadence Group?
The Records Management Specialist II (RMS II) supports a records program by providing technical and administrative support in managing physical and electronic records. This non-supervisory position operates under the direction of a Records Information Manager and plays a key role in planning, developing, and implementing recordkeeping procedures and training programs. The ideal candidate will be detail-oriented with strong oral and written communication skills and have a customer-service mindset to serve as a liaison between records services and staff. Familiarity with Microsoft Outlook, Teams, and current operating systems is essential, as is experience in records or data management environments.
RESPONSIBILITIES:
- Assist in planning and development of records management strategies to address ongoing records needs in all formats (electronic and physical).
- Analyze records management issues and propose strategies and solutions to improve compliance and efficiency.
- Respond to inquiries related to records policies, retrieval, storage, and access procedures.
- Operate within a records service bureau environment to support agency personnel and provide front-line assistance.
- Contribute to the development of standard operating procedures and training materials.
- Periodically conduct classroom training sessions covering topics such as:
- Records center processes and systems (e.g., Versatile tracking system)
- Electronic records management
- Regional records procedures and file plans
- Confidential Business Information (CBI) policies
- Serve as a liaison between records staff and internal customers, ensuring clear communication and understanding of recordkeeping requirements.
- Maintain documentation for the records center and support database administration tasks as needed.
- Use Microsoft Outlook and Teams for communication and coordination, and support training delivery through virtual platforms as applicable.
- Apply knowledge of basic records management concepts and demonstrate the ability to follow detailed processes accurately.
REQUIREMENTS:
- College degree preferred, but not required.
- Minimum of 2–3 years of experience in records or data management.
- Previous experience in a customer service role is required.
- Experience with electronic records and familiarity with records center environments.
- Proficiency in Microsoft Windows (Windows 10 or Windows 11), Outlook, and Teams.
- Ability to design and deliver training sessions and develop training modules independently.
- Excellent oral and written communication skills; able to engage with all levels of personnel.
- Strong attention to detail and organizational skills.
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Service-oriented mindset with the ability to operate effectively in a records service bureau setting.
Cadence Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
