Patient Activation Specialist

The Cadence Health team is seeking a motivated and empathetic Remote Patient Activation Specialist to join our team. The primary responsibility of this role is to assist patients in activating their monitoring devices and to provide troubleshooting support for any errors or technical issues. The ideal candidate will possess excellent communication skills, a passion for healthcare, proven sales and customer service experience, and the ability to overcome objections during the activation process.

Working Hours: Monday - Friday 8 a.m. to 5 p.m. in Pacific, Mountain, or Central Time.

WHAT YOU’LL DO:

• Support patients by assisting them in activating their remote monitoring devices via phone, including blood pressure cuffs, weight scales, and blood glucose meters.
• Provide step-by-step instructions to patients on how to set up and use their devices effectively.
• Address any objections or concerns that patients may have during the activation process.
• Troubleshoot technical issues or errors encountered by patients, ensuring a smooth activation experience.
• Collaborate with healthcare providers and other Cadence team members to resolve complex technical issues and ensure patient satisfaction.
• Maintain accurate records of patient interactions and device activation status.
• Promote patient engagement with Cadence devices to ensure long-term program success.
• Assist with ad hoc projects at the discretion of team leadership.

WHAT YOU’LL NEED:

• At least two years of experience in sales or customer service roles, preferably within the healthcare industry.
• Proven track record of delivering exceptional service to Medicare patients or members.
• Excellent verbal and written communication skills, with the ability to effectively address objections.
• Consistent achievement of performance metrics and goals in prior roles.
• A compassionate approach to patient care and a genuine desire to help others.
• Ability to explain technical concepts in a clear, patient-friendly manner.
• Tech-savvy, with proficiency in Mac products and various software tools.
• Strong multitasking skills, with the ability to manage multiple patient activations simultaneously.
• Stable and reliable internet connectivity, with a required speed test to verify performance before the interview process.

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• TelaDoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: $20-$24 per hour, $60k-$70k OTE
• Location: Remote

Salary : $20 - $24