What are the responsibilities and job description for the CONFIGURATION SPECIALIST position at Cadence Innovations Group?
As Alpha Warranty’s onsite Configuration Specialist you will use our internal systems to configure product pricing, and special rules or exceptions for the selling agents and dealers of the company's various automotive service products. Your advanced Excel skills and data analytics experience will enable you to process complex information accurately and efficiently. If this sounds like your wheelhouse, apply now!
Because this "behind-the-scenes" work impacts our clients in the field, your attention to detail and confidence navigating technology, including Cloud-based apps, is a must. Your stellar problem-solving skills, collaborative communication style, and ability to adapt to the automotive industry’s changing needs will contribute to your individual as well as our team success.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. With Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:
- Develops and maintains comprehensive system documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
- Identifies issues and explores solutions through testing and collaboration with colleagues.
- Demonstrates knowledge of project management phases and agile methodologies.
- Collaborates with peers to enhance project timelines, configure system coverage and rates, and ensure accurate form mappings.
- Supports the implementation of upcoming technical systems (e.g., CRM and ERP updates).
- Monitors project progress and performance through team dashboards (DevOps).
- Conducts data entry audits, ensuring accuracy and minimizing risk.
- Designs and delivers cross-departmental training, including in-person sessions and documentation for program and coverage updates.
- Ensures timely completion of all projects.
- Engages in cross-functional teams to identify, measure, and refine process improvements that support business goals.
- Assists the Processing Department in updating agent and dealer details and program information.
REQUIREMENTS
What you need for success:
- Advanced Excel Skills – Accounting Formulas, such as VLOOKUP. Filtering and sorting, conditional formatting, shortcut keys. Experience with Excel macros is a plus.
- Experience and familiarity working within Data Management Software - general navigation, dashboards and reports, general data extraction.
- Experience and Familiarity using task/project management software such as CRM or DevOps is preferred
- Clear and professional verbal and written communication skills. Ability to explain ideas and information to various audiences.
- Thoughtful problem-solving skills, good judgement, adaptability, and the drive to find solutions independently and with a team.
- Ability to prioritize work and drive decisions independently.
- HS Diploma or equivalent required. Bachelor’s Degree preferred, but on the job equivalent experience is satisfactory.
What’s in it for you?
- An exceptionally supportive company culture that places people over profit
- Consistent Monday – Friday schedules
- Fair and competitive compensation
- Health insurance options with generous company contributions
- Dental and Vision coverage
- Life and Disability insurance (100% company paid options for more!)
- Competitive 401k match program
- Paid Time Off (PTO) and Paid Holidays
- Paid Volunteerism Time Off (VTO) to support your community
- Legal and Pet insurance options
- Free Roadside Assistance for your personal vehicle
- Tuition Assistance Program with immediate eligibility
- Ongoing professional training and development
- Employee incentive and recognition programs
- A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com, www.dealfi.com, and www.premiercomputing.com
U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state, or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.
