What are the responsibilities and job description for the Account Manager position at Cadogan Tate?
Job Description
Job Description
Description
Cadogan Tate Miami Limited has an open position for a career-orientated Account Manager. The essential duties of the role is to manage and support the development of relationships with auction houses, designers, galleries, agents and collectors. This role would ideally suit a candidate with experience working with auction houses / galleries and an understanding of the logistics involved with the fine art industry. We are predominantly looking for a candidate who can build relationships, co-ordinate the auction house sales and art fairs throughout the year and generate exciting new business opportunities.
The successful candidate will have the following attributes :
A minimum of 2 years experience in the fine art logistics / art fairs / auction house services
Proficiency in international shipping
Sales experience
Excellent organizational and interpersonal skills
Computer literacy
Ability to communicate fluently in written and spoken English
Ability to thrive in a busy environment
Professional appearance and demeanor
This is a busy office, the team are highly professional and well spirited. This is a full time position and after a successful trial period we would provide benefits such as; PTO, contributed healthcare, 401K plan (non-contributed). The position is salary based and hours are Monday through Friday 9.00am to 5.30pm. The candidate must have proof of authorization to work in the U.S.
Key Responsibilities
Ensure all shipping aspects of Cadogan Tate’s client requirements are adhered to, particular to service specifications
Able to manage small and large projects from quote stage to billing completion
Manage the whole client experience of the shipping process ensuring client satisfaction and expectations are exceeded
To document the goods inward / outward process for international shipments, including maintenance of all incoming consolidated sea shipments from start to finish
To maintain files in accordance with company protocols and procedures
Ensure inventories and commercial invoices comply to international requirements and restrictions
Applications for CITES, NOAA, Fish and Wildlife permits
Planning turnaround times, scheduling the process of collection, packing and shipping
Ensure that all accounts are maintained to the highest level, running the shipment as cost efficiently as able without damaging customer satisfaction
Use all resources available to ensure the highest customer satisfaction
Adhere to local regulations and legislations
Forward planning of all operational requirements to ensure resources are available
Supporting VP of Client Services and Senior Account Managers with their day to day workload including setting up client files, producing bills of lading and generating invoices
Coordinate the Auction House, Interior Design and Gallery departments
Liaising with the Dispatch and Operational departments regarding collections, deliveries and packing requirements ensuring the client’s expectations are met
Ensuring the department calls are handled in a prompt and professional manner
Assisting your line manager, General Manager and Director when required
Ensure a high degree of detail and focus on every job
General
Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
Adhere to all Health & Safety policies and procedures
To act at all times in the best interests of Cadogan Tate, its customers and its employees
Skills Knowledge and Expertise
Bachelor’s degree
Thorough knowledge of the industry
Ability to work well under pressure, to cost and time constraints
Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds
Efficiently coordinate shipments with other departments
Excellent problem-solving skills, able to use intuition to resolve any issues and complaints from the client
Highly organized and detail orientated, with the ability to keep multiple projects and client engagements active at once
Ability to thrive in a fast paced, multifaceted work environment
Proficient in Microsoft Office and internal computer systems – Moveware / iLive (training will be provided)
Excellent email etiquette and a good telephone manner that is polite and courteous at all times
Demonstrates good communication skills both written & spoken
Has excellent time management and organizational skills - Able to multi-task as required
Team player, able to work with all levels of staff in a dynamic environment
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