Demo

Technical Support Specialist

Cadre5
Knoxville, TN Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/25/2025

Technical Support Specialist

Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with Y-12 National Security Complex to recruit a qualified Technical Support Specialist.
The Y‑12 National Security Complex is a premier manufacturing facility dedicated to making our nation and the world a safer place and plays a vital role in the Department of Energy’s Nuclear Security Enterprise. Y‑12 helps ensure a safe and effective U.S. nuclear weapons deterrent. Y‑12 has evolved to become the complex the nation looks to for support in protecting America's future, developing innovative solutions in manufacturing technologies, prototyping, safeguards and security, technical computing and environmental stewardship.

This is a full-time, permanent position that requires on-site work.

Why Cadre5?

  • Working with highly talented team members
  • 3 weeks’ vacation
  • Excellent medical insurance, up to 100% paid by employer

Job Responsibilities:

  • Deliver exceptional customer service at the IS&S Walk-Up desk assisting employees and subcontractors with troubleshooting, account-related issues, encryption and deployment of Government Furnished Equipment (GFE).
  • Work directly with customers via phone, email, chat sessions, remote connection, or in person.
  • Provide resolutions to customer issues/requests.
  • Properly escalate unresolved queries to the next level of support.
  • Utilize service management tools to document work notes and updates.
  • Follow up with customers, provide feedback and see problems/requests through to resolution.
  • Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
  • Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues.
  • Install and configure approved software and hardware.
  • Coach end users on tools and equipment usage.
  • Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
  • Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
  • Setup, configure, and troubleshoot desktops within New Hope Center bldg.
  • Strong customer service and interpersonal communication skills.

Basic Qualifications:

  • Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor’s degree in related discipline with 1 year of experience
  • Experience troubleshooting and supporting hardware and software.
  • Ability to convey information accurately and effectively in both written and oral form.
  • Effective time management skills to handle multiple incidents and/or tasks at once.
  • Experience with ServiceNow incident and task management.
  • Able to work technically in a demanding fast-paced environment.
  • Able to concisely and accurately describe technical details to customers.
  • Quick decision making when assessing a solution to a problem that is creating a business or production delays.
  • Well-developed IT troubleshooting skills and customer service.
  • Knowledge and experience in videoconferencing, mobile devices, telecommunications, networking, cyber security, and audio-visual equipment a plus.
  • Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving.
  • Experience with Office 365 and Exchange Administration

Preferred Qualifications:

  • A certified a plus
  • CompTIA certified a plus
Benefits
Cadre5 offers excellent pay and benefits, to include full medical, dental, and vision coverage coupled with 401K match, 15 days PTO, and 10 holidays.
Cadre5 is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Cadre5 is an E-Verify Employer.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technical Support Specialist?

Sign up to receive alerts about other jobs on the Technical Support Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$118,925 - $156,720
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Cadre5

Cadre5
Hired Organization Address Knoxville, TN Full Time
Senior Software Engineer Celebrating 25 years of innovation, Cadre5 has been dedicated to building exceptional software ...

Not the job you're looking for? Here are some other Technical Support Specialist jobs in the Knoxville, TN area that may be a better fit.

Technical Support Specialist

Advanced Technologies and Laboratories International, Inc., Ridge, TN

Technical Support Specialist

KeyLogic Systems, Ridge, TN

AI Assistant is available now!

Feel free to start your new journey!