What are the responsibilities and job description for the Field Applications Specialist - IONM (East) position at Cadwell?
The IONM Field Applications Specialist East is a customer-facing role, responsible for conducting regional equipment installations, technical product support, customer training, for Cadwell’s IONM product line. The position is an integral part of a regional sales team, supporting and traveling primarily within the East territory, and requires residence in a major metropolitan area with an international airport in the defined East territory.
Key Duties / Responsibilities:
- Perform system installation and training at customer locations, and help customers transition to new Cadwell products
- Interface with customers (including their IT teams) prior to the installation to identify and address any potential issues that could impact the upcoming installation
- Perform system installation and training at customer locations
- Build effective relationships with customers
- During non-travel days working from home, provide customer call support for Cadwell systems and applications
- Assist regional sales teams with product presentations and demonstrations as needed
- Assist at conventions and workshops with product demonstration, user training, and marketing, as needed by department manager
- Follow established technical and administrative policies and procedures
- Perform other duties as requested, directed, or assigned
Education / Experience:
- Combination of 4 years of related experience/education in clinical neurophysiology, sleep medicine, electroencephalography or related clinical disciplines; IT, or biomedical required; Technical certification may be used in lieu of 1 year of experience
- CNIM, REPT, or REEGT certification desired
- Experience interfacing with medical and/or technical professionals required
Job Knowledge / Requirements:
- Computer proficiency is essential, with a working knowledge of Windows operating systems and networking basics
- Skilled in problem analysis and resolution to accurately assess customer needs
- Computer skills: MS Office and Google applications, query tools, and database systems and applications
- Good oral and written communication skills, including receiving, understanding, following and explaining oral and written instructions, technical information, procedures and schematics, including to audiences of various sizes and technical depth
- Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
- Interact with customers and co-workers with a professional and solutions-oriented approach
- Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
- Possess and maintain knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
- Attend industry workshops, tradeshows, and courses approved by Cadwell
Physical Requirements / Working Conditions:
- Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
- Use of computer and various hand and electronic tools
- Valid driver’s license and active vehicle insurance policy required
- 60-70% travel required; must be able to obtain necessary travel documents; majority of travel will be regional but not limited to the defined East territory (TX, OK, AR, LA, MS, AL, GA, SC, FL, MI, IN, KY, TN, OH, WV, VA, NC, PA, MD, DE, NJ, NY, VT, NH, ME, MA, RI, CT). This position requires residence in a major metropolitan area with an international airport. This territory may be changed at Cadwell’s sole discretion.
- Work outside normal business hours and overtime may be required to meet business needs
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.
