Customer Service Support Representative

Description

Company Overview:
OrthoCor Medical is a business unit of Caerus Corp and is headquartered out of Blaine, MN. At Caerus Corp, we are committed to fostering a dynamic and inclusive workplace that values collaboration and innovation. We believe in empowering our employees. If you are looking for an exciting career where you can make an impact, we would love to hear from you! 

Position Summary:
The Customer Service Support Representative plays a crucial role in delivering exceptional patient support and technical assistance for the company’s medical products. This role involves handling inquiries via phone, email, and text, troubleshooting product issues, and collaborating with internal teams to enhance service quality. The ideal candidate will be a strong communicator with excellent problem-solving skills and a commitment to patient satisfaction.

Duties and Responsibilities:

• Provide professional and compassionate patient support via inbound and outbound calls, emails, and text messages.
• Utilize active listening and clear communication to assist patients effectively.
• Provide technical support and troubleshoot issues with OrthoCor’s medical devices.
• Coordinate service requests for products, including replacement and additional garments.
• Triage patient inquiries and direct them to the appropriate department when necessary.
• Process Field Experience Reports (FERs) for complaints or product concerns.
• Evaluate complaints to determine if Regulatory reporting or CAPA (Corrective and Preventive Action) processes are required.
• Maintain accurate patient files and database records.

Qualifications

Minimum Qualifications:

• High school diploma or GED equivalent required.  Bachelor's degree preferred.
• 2 years of customer service experience, preferably in healthcare, medical devices, or patient services.

• Proven ability to handle problem resolution and de-escalation techniques.
• Strong proficiency in Microsoft Word, Excel, and database management.
• Exceptional verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Strong organizational skills with attention to detail.

Compensation:
Caerus Corp provides the following information about compensation for this position:

• Salary Range: $21.00 – $28.00 per hour.
• Benefits:
  • Health, dental, vision, basic life, and AD&D insurance
  • 401(k) retirement plan with employer match
  • Paid time off (PTO) and holidays

The salary range is based on several factors which will vary based on position.  These include labor markets and, in some instances, may include but not limited to education, work experience, scope and responsibilities of position and geographic location.

Work Environment & Culture:
At Caerus Corp, we value a diverse and inclusive workplace where employees feel empowered to contribute, learn, and grow.

Equal Opportunity Employer:
Caerus Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

Why Join Us?

• Opportunity to work with a dynamic team and make a meaningful impact.
• Competitive salary, benefits, and opportunities for professional development.
• A commitment to fostering a safe, productive, and collaborative work environment.

Caerus Corp. headquartered in Blaine, MN is a developer, manufacturer, and marketer of innovative medical devices for both the human and the veterinary medical space.  Our brands include: OrthoCor Medical, Animal Ortho Care, Red Fox Innovations and New Options Sports.

Salary : $21 - $28