What are the responsibilities and job description for the Front Office Supervisor-Full Time (Harrah's Atlantic City) position at Caesars Entertainment?
KEY JOB FUNCTIONS :
- Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
- Verifies pre-approved room comping levels and authorizes changes for any incorrect information
- Ensures that customer problems/complaints are handled in an effective, courteous manner
- Responsible for the motivation, continual training and empowerment of employees
- Ensures that all staff behavior and appearance are in compliance with established policy
- Processes discrepancy reports, rate variations and credit reports
- Coordinates the ordering and reconciliation of package coupons
- Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
- Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
- Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
- Maintains knowledge of hotel, community and special events in order to provide guests with needed information
- Maintains accurate employee records and files
EDUCATION and/or EXPERIENCE:
High school diploma or G.E.D. certificate required. Two years front desk experience
QUALIFICATIONS:
- Outstanding customer service, organizational and communication skills; professional appearance
- Knowledge of casino/hotel industry preferred
- Excellent team leadership and communication skills
WORK ENVIRONMENT :
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Salary : $26,900 - $34,000
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