What are the responsibilities and job description for the Houseperson (Planet Hollywood) position at Caesars Entertainment?
Maintains cleanliness of hotel and keeps Room Attendants supply carts emptied in a timely manner. All Caesar’s employees are expected to deliver truly great service and to create a warm and friendly atmosphere to our guests. This creates and ensures a fun and exciting environment where the flawless delivery and execution of service excellence is paramount. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.
Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
· Transports cleaning equipment up and down ramps.
· Vacuums and shampoos carpet. (Daily)
· Washes windows inside and out.
· Washes and cleans walls light fixtures, louvers, ceilings, shelves and outside walls and cement walls.
· Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums including a golf cart.
· Cleans and empties various cleaning equipment including shampooers, buffers and vacuums.
· Recognizes and uses appropriate chemicals.
· Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities.
· When needed, make up room.
· Delivers upon requests guest amenities, i.e. pillows, additional beds, blankets and much more.
· All other duties as assigned.
· Overall cleaning of the hotel.
· Responsible for deep cleaning of rooms.
Qualifications:
EDUCATION/SKILLS/EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or General Education Degree (GED) and Housekeeping experience preferred
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.