What are the responsibilities and job description for the Night Auditor - Hotel Front Desk position at Caesars Southern Indiana?
Job Description
KEY JOB FUNCTIONS :
- Ensures that all guest contact is courteous, informative and thorough.
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
- Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
- Maintains an operating bank, renders bills and issues change. Provides reservations for Casino / Hotel guests, which includes restaurants and special events.
- Ensures the timely deliver of all messages, mail and packages left for guests and departments within the Hotel / Casino.
- Is responsible for the control of safe deposit transactions.
- Works closely with hosts to ensure that all complimentary and amenity offerings are provided consistent with the agreed upon arrangements.
- Empowered to ensure guests' problems / complaints are resolved in a prompt, courteous and efficient manner.
- Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
- Audits the work of the other GSRs.
- Other duties as assigned.
EDUCATION and / or EXPERIENCE :
QUALIFICATIONS :
WORK ENVIRONMENT :
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
