Supervisor Hotel Front Desk

KEY JOB FUNCTIONS :

• Implements an effective strategy of organization for the Front Office area of the Hotel, ensuring maximum guest service and satisfaction.
• Manages the room inventory function to maintain highest possible room occupancy and average daily rate.
• Maintains procedures for credit control, handling of financial transactions, security of moneys, guest security and emergency procedures.
• Reviews departmental guest complaints, ensures corrective action is taken.
• Prepares various departmental reports.
• Ensures all computer related close down tasks are completed, troubleshoots when necessary.
• Ensures proper coding, billing, payment of all guests utilizing nightly reporting.
• Coaches direct reports in the pertinent skills of operations and administration. Promotes effective utilization of supplies, equipment and manpower. Ensures staffing levels are adequate to cover business demands.
• Sets high personal standards for performance and encourages others to do the same.
• Continually follows up and evaluates the status of daily work.
• Ensures customer service standards are exceeded at all times and all personnel are committed to excellence in the performance of their assigned duties.
• Proactively recognizes, rewards and celebrates outstanding examples of employee performance.
• Counsels, guides and instructs assigned personnel in the performance of their duties.
• Serves as a role model to all employees at all time.
Other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. A minimum of two (2) years prior hotel service, preferably in Front Desk Operations, with progressive supervisory experience required.

QUALIFICATIONS:

Qualified candidates must possess good analytical, problem-solving, critical thinking and decision making skills. Excellent communication skills (oral and written), coaching and leadership skills required. Must have a professional appearance and be a team player. Must have extensive knowledge of LMS and audit functions. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT :

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).