What are the responsibilities and job description for the Table Games Supervisor position at Caesars Southern Indiana?
Job Overview:
The Table Games Supervisor will be responsible for overseeing the day-to-day operations of the casino floor. This includes supervising dealers, ensuring compliance with gaming regulations, and maintaining a high level of customer service.
Key Responsibilities:
- SUPERVISE AND TRAIN TABLE GAMES DEALERS: Inspire team members to deliver exceptional customer service while adhering to dealing procedures and game pace.
- EVALUATE SERVICE PROBLEMS: Continuously improve service by evaluating problems using feedback or data and involving the team in service improvements.
- MANAGE TEAM MEMBER PERFORMANCE: Develop highly skilled team members, set realistic standards, and hold employees accountable for meeting them.
- ENSURE COMPLIANCE: Oversee operations to ensure compliance with gaming commission regulations, internal controls, company standards, and departmental policies.
Requirements:
- EXCELLENT COMMUNICATION SKILLS: Possess excellent customer interaction, analytical, critical thinking, and problem-solving skills.
- LEADERSHIP QUALITIES: Demonstrate the ability to lead and coach, with well-developed interpersonal skills.
- EDUCATION AND EXPERIENCE: High school diploma or equivalent required; significant Table Games experience as a dealer and/or supervisor capacity.
