IT Property Support Engineer I - (Council Bluffs)

Description

Caesars Entertainment is the world’s most geographically diversified casino-entertainment company. Our core mission is to inspire grown-ups to play. Focusing on building loyalty and value with its guests through a unique combination of great service, excellent products and technological leadership.

Caesars has an exciting opportunity as a Market Engineer in our Information Technology (IT)division, located in Council Bluffs, IA. Under general supervision, this position is focused in resolving complex business, computer system and data communication problems.

This key position requires “out-of-the-box" thinking, a collaborative nature, and the ability to challenge the status quo while achieving the goal.

Key Functions

• Provide specialized technical problem solving and problem resolution skills
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems
• Install, upgrade and maintain gaming hardware & software products
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process
• Administer and control updates/changes to production programs, files and databases
• Recommend application design changes to management and Enterprise IT to maximize resources
• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement
• Provide first or second level problem determination/ isolation and recovery support for Host Platform computer systems
• Update, direct and escalate problems for final resolution
• Analyze and recommend tools and service aids for system/network operation and problem determination
• Report results from technical research, system performance reports and problem resolutions to upper management
• Collect and analyze system data for quality assurance of technical design and optimum system performance
• Adjust system parameters to achieve peak system performance
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements
• Assist in planning by communicating with project / product teams, clients and vendors
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies
• Recommends changes for improved system implementations/modifications
• Practices, and adheres to system management criteria and policies and procedures
• Practices, and enforces change control process
• Ensures established enterprise standards are followed and enforced during system implementations
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth
• Provides consistent support for existing infrastructure and programs
• Updates and adjusts service, product, and support as needed
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions
• Builds knowledge of products and direction through vendor interaction
• Appropriately leverages vendor resources to efficiently resolve issues
  
  

Qualifications

Required

• Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required
• At least a minimum of one(1) to three(3) years’ of work experience in a technical support environment, supporting multiple high-end computer systems
• Must have a general understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment
  
  

Requirement

In efforts to maintain a safe and drug-free workplace, Caesars Entertainment requires all new hires to complete a satisfactory background check and pre-employment drug screening.

Equal Employer Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender, identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran status, genetics or any other characteristic protected by applicable federal, state, or local law.