What are the responsibilities and job description for the INSIDE SALES REPRESENTATIVE position at Caesarstone?

Description

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

Overview :

A sales professional with a love of design, and the desire to be a part of a high performing team. Reporting to the General Manager the Inside Sales Representative will be responsible for selling Caesarstone products through the achievement of opportunity-based sales targets across the region.

The Inside Sales Specialist will be responsible for both the Design Center Customer experience and reaching business targets through excellent telephone sales and communications skills. This individual will also develop his or her revenue generation through the creation of sales leads, initiation of prospect calls and the establishment of ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position

The successful candidate will have both a strong customer service orientation and a proven tele-sales style, responsible for the following key areas :

Design Center - support homeowners and designers providing excellent customer service in the Caesarstone showroom coordinating the selection of Caesarstone counter tops. As a direct point of contact with customers this fast-paced role requires strong organizational skills, high attention to detail and the ability to react quickly.
Business Development & Account Management - Develop and sustain relationships, as the manufacturer representative, between the company and Fabricators, Distributors, Stone Supplies and Designers.
Sales Operations - follow the orders for the region closely, working with customers to ensure accuracy of orders placed and processed, through to on time delivery. Additionally, focus on resolution for order dilemmas focused on win-win solutions.

Key Responsibilities :

Showroom Design :

Assist customers on the showroom floor by providing product information, design ideas, and advice as well as handing out samples - Provide excellent Showroom customer service by assisting all clients in their selection of Caesarstone

Refer and / or redirect calls, e-mails, or visitors as required

Ensuring entire showroom is kept clean and tidy and maintenance of all showroom displays and facilities

Ensure that all samples and marketing material such as brochures are always kept at required stock levels (i.e. inventory count and re-ordering)

Tele-Sales :

Cold-call prospects that are generated by external sources of lead.

Identify decision makers within targeted leads to begin sales process.

Penetrate all targeted accounts and radiate sales from within client base.

Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches.

Create and deliver qualified opportunities to Account Managers where appropriate.

Maintain and expand the company's database of prospects.

Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.

Set up and deliver sales presentations, product / service demonstrations, and other sales actions.

Assist in creating RFP responses to potential clients.

Where necessary, support marketing efforts such as trade shows, exhibits, and other events.

Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.

Handle inbound, unsolicited prospect calls and convert them into sales.

Overcome objections of prospective customers.

Emphasize product / service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and / or reports.

Coordinate customer training as necessary.

Enter new customer data and update changes to existing accounts in the corporate database.

Investigate and troubleshoot customer service issues.

Attend periodic sales training where applicable.

Appropriately communicate brand identity and corporate position.

Respond to customer service calls in a courteous and professional manner.

Provide customer support and troubleshooting services via telephone.

Address client inquiries regarding status of orders, payment, refunds, etc.

Perform other duties as assigned.

Requirements

Qualifications & Skill Requirements :

Post-secondary education (college / university) an asset - Ideally : interior design experience (studying or special interest)

Strong knowledge of office procedures and practices

Proven track record in providing effective and high-quality customer service

Ability to work effectively in a team environment as well as independently

Resourceful and flexible

Strong analytical skills and sound professional judgment

Thorough, high attention to detail, strong organizational skills

Punctual, reliable to complete tasks on timely basis

Excellent listening skills and interpersonal skills

Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)

Self-motivated team player who will fit well into high-demand, fast-paced work environment

Ability to work flexible hours if needed

Working Conditions :

Overtime hours may be required.

Manual dexterity required to use desktop computer and peripherals.

Lifting or moving up to 50lbs may be required.

Working in Showroom environment.

WHAT WE OFFER :

Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following :

Competitive compensation, including team result based performance bonus opportunity

Comprehensive benefit package including : Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness

An Employee Assistance Program that you or your dependents can access

Generous Paid Time Off and Paid Holidays

401(k) Retirement Plan (with employer match)

Internal ongoing educational / training opportunities

Competitive compensation

Continuous coaching & mentorship

The base salary for this role is between $55,000 to $65,000.

During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

OUR COMPANY VALUES

People First : We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability : Together, we take ownership of our actions, business, and future.

Innovation : We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit : We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

Salary : $55,000 - $65,000

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