Property Manager

Position Title: Property Manager
Reports to: Regional Manager
Supervises: Property Staff
FLSA: Exempt, salaried

Experience: Experience in the multi-family industry is required. Prior experience as a Property Manager is preferred. Experience with computers (Word and Excel), Internet, and other relevant applications are required. A high school diploma or equivalent is required. A college degree is a plus. Additionally, proven experience in the following is required:
1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
2. Above average organizational and verbal skills.
3. Ability to market the property.
4. Ability to accurately perform intermediate mathematical functions.
5. Strong customer service skills.

Essential Job Functions:
1. Manages day to day operations of a property. These duties include but are not limited to the following:
a. Operate the property office in a professional, clean, uncluttered and well-staffed manner.
b. Inspects property on a regular basis and verifies condition of vacant apartments.
c. Maintain office and resident files in a confidential and secure manner.
d. Communicate with the Maintenance Supervisor and other maintenance team members regarding all aspects of property maintenance.
e. Ensure all money received on the property are deposited immediately and recorded on a daily basis and confirm all proper bookkeeping procedures are followed.
f. Compile weekly/monthly property status reports.
g. Coordinates orientation and ongoing training programs for the property staff working with the Regional Manager and Maintenance Supervisor as necessary.
h. Require all team members to be friendly, open and available to the residents and co-workers while discouraging non-fraternization.
2. Implement CAF Top 5
a. Stand up and walk to greet ANYONE who walks through the door.
b. Keep a “work order follow-up” binder and call work orders DAILY to be sure they have truly been completed.
c. The Property Manager will call EVERY new move-in within 24 hours to see how the move was and if they are satisfied.
d. Leave a handwritten “Welcome Home” card with the property logo, and a water in the refrigerator.
e. Once a month, send birthday tags to the doors of every apartment celebrating a birthday that month.
3. Create, maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
a. Promptly respond to resident concerns, comments and/or complaints.
b. Require all team members to be friendly, open and available to the residents while maintaining the policy of non-fraternization.
c. Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
d. Inspect make ready apartments prior to move in.
e. Maintain and/or create a resident renewal program to encourage resident retention.
f. Monitor make – ready board on a daily basis.
g. Create a sense of community at the property.
4. Manage the maintenance of the property with the assistance of the maintenance team. These duties include but are not limited to the following:
a. Daily monitoring of the maintenance staff and their duties.
b. Monitor and inspect market ready apartments to ensure quick turn times and are completed.
c. Maintain compliance with all required permits for operating the property such as; pool, spa, elevator, etc.
d. Monitor electric, water and gas usage on the property.
5. Maintain and manage all financial responsibilities on the property. These include but are not limited to the following:
a. Review weekly general ledgers for expenses.
b. Approve and submit invoices and FAS’s for payment weekly.
c. Complete variance reports and other weekly reports.
d. Maintain contract files and insurance certificates on the property and monitor the renewal dates of these contracts.
6. Manage and monitor all rental collection on the property. These include but are not limited to the following:
a. Ensure all rent and other charges are collected when due and posted in a timely basis by close of business same day. The 1st-10th of the month, deposits are due by noon.
b. Ensure that the proper legal notices are given and deadlines met concerning filing eviction, filing writs and attending court hearings.
c. Ensure compliance with Community Policies and lease agreements. Respond to violations and communicate with the residents.
d. Assess move out condition of apartments and have a final account statement sent with the final disposition.
e. Immediately inform and refer any liability claims, legal complaints or other violations to the Regional Supervisor and/or corporate office.
7. Responsible for all personnel issues on the property. This includes but is not limited to the following:
a. Hire, counsel, and terminate employees with the assistance of the Regional Manager and the HR department in accordance with company policies.
b. Complete performance reviews of employees and assist with making recommendations for salary increases and/or advancement.
c. Approve and submit all paperwork, employee overtime timely for bi-weekly payroll to the HR department.
d. Calculate commission bonus amounts and submit timely for approval by the Regional Manager.
e. Approve, schedule and monitor vacation, holidays and sick time for employees on the properties.
f. Enforce the dress code.
g. Complete weekly team meetings.
8. Responsible for all Safety on the property. This includes but is not limited to the following:
a. Ensure new employees receive orientation safety training.
b. Coordinate with the Maintenance Supervisor and attend monthly safety meetings and training for property staff; monitor the use of proper safety precautions on the property.
c. Report any workman’s compensation issues and/or employee incidents immediately to the Workers Compensation Carrier and to management and HR following company procedures.
9. Manage, create and monitor all aspects of marketing for the property. This includes but is not limited to the following:
a. Know the sub-market of the property. Be familiar with the competing properties and their rents, specials, occupancy, and their management company. Keep current on businesses and retail nearby, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property.
b. Assist with the creation of marketing surveys.
c. Complete Market survey.
d. Supervise the leasing team and closing techniques.
e. Assist the office staff with delivery of resident notices.
Perform all Essential Job Functions on the “Leasing Consultant” and the “Assistant Manager” job.

Physical Requirements:
1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%).
Example:
bend/stoop/squat/kneel
Perform routine office duties such as filing into high and low cabinets; copier and printer maintenance; picking up debris other items on property.
climb stairs
Inspect and show property by accessing upper floor apartments and interior apartments with multiple levels.
push or pull and standing and walking
Open doors and cabinets; inspect and show property.
reach above shoulders
Store supplies, inspect property.
grasp/grip/turning and finger dexterity
Typing, writing, operate office equipment, unlocking doors, handling packages and supplies.
3. Lifting/carrying (supplies, resident packages, files, etc.)
Over 50 lbs. Rare need (less than 1%)
Between 10 – 25 lbs. Occasional need (1% to 33%)
Less than 10 lbs. Frequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include cases of paper, heavy resident packages and cases of soda/water. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:
1. Constant need (50% to100%) to read and review reports, view computer screen, complete forms, and enter data.
2. Constant need ((50% to 100%) to see things clearly beyond arm’s reach.
3. Frequent need (33% to 50%) to see small detail.

Speaking, Hearing and Written Requirements:
1. Constant need (50% to 100%) to receive instructions from residential management, communicate via telephone and in person with staff, residents, vendors, etc., for the purpose of receiving information and or direction.
2. Constant need (50% to 100%) to communicate either in writing or typing to residents, staff, vendors, corporate and prospects.

Driving Requirements:
1. Constant need (50% to 100%) to utilize personal transportation to drive between property locations, make deposits, and view/inspect other apartment communities, etc.
2. Occasional need (1% to 33%) to respond to after hour emergencies.
3. Must maintain valid driver’s license and car registration and maintain proper automobile insurance if driving a vehicle for business purposes.
4. Must maintain valid driver’s license if driving a golf cart at the property.

Working Environment:
1. Constantly indoors (50% to 100%).
2. Frequently outdoors (33% to 50%) during all weather conditions to inspect the property.
3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Employee must wear Personal Protective Equipment, when necessary.
4. Rare occasions to view the property in awkward areas or positions. Example – climbing over a small wall to view the roof or a/c units.
5. Rare occasions work under stressful and adverse conditions. Example – open and maintain office during or after a fire, hurricane or other disaster.

Computer Skills

1. Must possess excellent computer skills with advanced knowledge of Word, Excel, Outlook, and Social Media sites.
2. Familiar with and have worked on industry standard programs such as Entrata, or other such programs.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $70,000