Assistant General Manager (AGM)

Location: Cafe 13 Golden as part of Hearth LLC

Job title: Assistant General Manager

Classification: Salary, untipped

Reports to: GM of Cafe 13

Position Overview

The Cafe13 AGM is responsible for supporting the day-to-day operations of the cafe, ensuring that it runs smoothly and efficiently. They help the GM oversee all aspects of the cafe’s operations, from hiring and training staff to managing inventory and ensuring compliance with health and safety regulations. They are an integral part of the leadership team at all times, especially when the GM is not present.

Job Duties and Responsibilities

• Maintain an impeccably safe, clean, and organized store, including storage areas, customer-facing areas, barista front-of-house, and the kitchen/back-of-house.
• Ensure the highest level of efficiency for beverage and kitchen production and overall customer experience through attention to detail.
• Supports the GM when they implement changes. Support the GM in high-level communication to ensure proper execution of daily operations, changes, and expectations. Communicate store goals and objectives to the entire team.
• Resolve customer complaints and issues.
• Perform other duties as assigned by the GM which might include: schedule writing, ordering/inventory management, etc.

Leadership Expectations

• The Assistant General Manager (AGM) is responsible for upholding the shop's culture, set by the leadership team. This individual must lead their team with the GM; upholding Hearth LLC's overarching values and mission, which encompass honesty, integrity, kindness, and patience, and viewing all individuals as human beings first and foremost. Hearth/Cafe13/Tablon values diversity and celebrates the unique qualities of each person. We stand behind our staff and customers who face marginalization due to their racial background, LGBTQIA identity, or socioeconomic status.
• The AGM works to help create a culture of community by hosting staff events
• Holds their team to exceptionally high standards surrounding hospitality
• Models proper attendance, punctuality, hospitality, and overall attitude
• The candidate must be a self-aware individual with a proven history of positively impacting the culture of a workplace. They must possess both the desire and ability to develop their team by holding them accountable while maintaining empathy and consideration for them as individuals.

Work History Qualifications

• Possesses a high degree of proficiency in the following dimensions of restaurant functions: food planning and purchasing, sanitation and security, personnel management, front and back of house operations, and barista and bartender functions.
• Proven history of providing world-class hospitality
• Exhibits exceptional skill in recruiting and hiring skilled, diligent staff.
• Must obtain Manager ServSafe Certification upon hire.
• Minimum of two years of management experience.
• Must consent to a background check.

Personality Qualifications

• Possesses self-discipline
• Displays initiative and thrives in an autonomous environment
• Pays close attention to detail
• Big-picture thinker

Working Conditions

• The expectation is 40-50 hours of work per week. The position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 50 pounds, and repetitive hand and wrist motion. Work involves using hot, cold, and hazardous equipment, as well as operating phones, computers, copiers, and other office equipment.
• The AGM must be trained in all areas of the business, including the kitchen, coffee bar, and register.
• Flexibility is expected to handle call outs and other disruptions to normal business operations.

Compensation and Benefits

• This is a salaried position that offers an annual compensation from $50-65,000 depending on experience. Tips are never expected or accepted in this role.
• A comprehensive benefits package includes:
• Dental, Medical and Vision Insurance: Coverage for 50% of premiums is provided by the employer
• 401(k) retirement savings plan
• 3 weeks of paid time off
• Complimentary coffee and pastries & 1 staff meal per day
• Autonomy - Employees are provided significant autonomy to excel in their area of expertise. A balanced approach is taken to ensure support while also demonstrating trust in the capabilities of the individual.

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*By singing, you are agreeing to the terms of this job description and the compensation for the role. We can discuss updating this agreement at any time.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• Golden, CO 80401 (Required)

Ability to Relocate:

• Golden, CO 80401: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000