What are the responsibilities and job description for the Cafe Hollywood Server position at Cafe HollywoodLas Vegas?
Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all take-out. Guests are entertained with a multimedia celebration of iconic Planet Hollywood moments featuring highlights of its storied 25-year history including legendary grand opening celebrations. High-energy video and photography montages of the company’s most exciting events and gatherings are broadcast on Café Hollywood’s 35 monitors, and a photo gallery of incredible entertainment moments decorates the walls in between the monitors.
Ensure every guest receives unparalleled food and beverage service throughout their dining experience with warmth, enthusiasm and a commitment to excellence in guest obsession.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We Are Earl Enterprises®
Earl Enterprises® builds on its past successes in defining ambitious goals for the future.
Earl Enterprises® bring together the power of people, services and creative genius to build innovative sustainable companies that guests can enjoy today and in the future through our diversified brand portfolio. Earl Enterprises® is growing as a leader in the field of entertainment, leisure, tourism, hotel, and restaurant consultant services. Come join us onward and upward. Our concepts include Planet Hollywood, Buca di Beppo, Earl of Sandwich, Chicken Guy, Collide.com, Seaside on the Pier, Mixology, Café Hollywood and Bertucci's.
Essential Functions:
• Demonstrates a commitment to excellence through execution of Planet Hollywood service standards.
• Knowledge of all table numbers and floor plans.
• In-depth knowledge of all food and beverage products.
• Knowledge of all other areas of the restaurant.
• Utilizes Star Selling salesmanship techniques.
• Executes clear and concise verbal and written communication.
• Works scheduled food-running shift as needed.
• Efficient use of the Aloha point of sale system.
• Accurate in cash handling and knowledge of forms of payment accepted.
• Practices and understands alcohol awareness.
• Executes tray service delivery.
• Executes beverage tray service.
• Demonstrates professional and gracious demeanor at all times.
• Personally handles all guest inquiries.
• Performs all opening, running, and closing duties to standard.
• Performs any job functions requested by the leadership team.
POSITION QUALIFICATIONS:
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Education: High School Diploma or equivalent preferred but, not required.
Experience: At least one year experience in a similar position in a high volume restaurant
