What are the responsibilities and job description for the Host position at Cafe Piazza?
Overview
We are seeking a friendly and hospitable Host/Hostess to join the Piazza family. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet and seat guests while ensuring they feel welcomed and valued.
Responsibilities
- Greet guests warmly as they arrive and thank them as they leave.
- Manage reservations and seating arrangements efficiently to optimize table turnover.
- Provide accurate wait times and communicate effectively with guests regarding their seating status.
- Maintain cleanliness and organization of the host stand and dining area.
- Handle guest complaints or concerns professionally, ensuring a positive resolution.
- Utilize POS system and reservation book for managing reservations.
- Answer phone, take reservations, and enter to-go orders into the POS system.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette for handling reservations and inquiries.
- Ability to communicate effectively with guests and team members alike.
- Experience in hospitality or restaurant settings is preferred but not required.
- A helpful attitude with a willingness to assist when needed
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Collierville, TN 38017 (Required)
Ability to Relocate:
- Collierville, TN 38017: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $18