What are the responsibilities and job description for the Director, Facilities position at Cafe Rio Mexican Grill?
Job Summary
The Facilities Operations
Director is primarily responsible for administering Special Projects along with
building and equipment maintenance schedules, communicating daily with internal/external
clients, project management, invoicing and providing regular updates and
reporting. In addition, this role
supports after hours and emergency needs for all restaurants. The Facilities Director reports to the
Facilities Director.
Responsibilities
o
Handle all service
requests including, but not limited to routing service requests/inquiries,
troubleshooting via phone/email, data entry, work order processing, placing
service calls to authorized vendors, liaising with property Directors, and
ensuring satisfactory issue resolution
o
Interpret and
applies blueprints, specifications, and technical manual as well as plans and
layouts for buildings/structures
o
Review daily, weekly,
and monthly service reports
o
Serve as systems administrator
for internal Facilities systems including, but not limited to updating access
levels and relationships, updating dashboards, and troubleshooting issues
o
Administer the
Preventive Maintenance Program including scheduling preventive maintenance,
following up on service agreements and contract timelines
o
Familiar with
equipment warranties and manufacturer information
o
Determine when
items require repair/maintenance vs replacement
o
Support with the
preparation and submission of bid documents to outside vendors
o
Occasionally
visits restaurants and performs indoor/outdoor onsite inspections and
walk-throughs, staff training, ensures compliance with Company facilities and
cleanliness guidelines, identifies facility needs, and captures images and
documentation for record keeping and follow up
o
Process invoices, maintain
accurate records, and analyze spending to identify trends and opportunities
o
Provide after
hours support, respond to urgent calls and emergency situations, and
participate in the creation of emergency preparedness plans
o
Perform
administrative duties as needed
o
Prepare facilities
for changing weather conditions
Qualifications
o
At least 5 years
years of experience in facilities, maintenance, trades and/or
property management, preferably in the restaurant or hospitality industries
o
Bachelor’s Degree preferredin Architecture,
Construction, Engineering, Business Administration or related field,
or commensurate combination of education and work experience
o
Excellent
communication and interpersonal skills, including the ability to effectively
communicate verbally and in writing at all levels
o
Great time
management, multi-tasking, and prioritization abilities with keen attention to
detail and efficient problem-solving skills
o
Able to project
plan work including drawing sketches, scheduling services, and technical
specifications
o
Proficient with
Microsoft Office tools, specifically Outlook, Word, PowerPoint, Excel; working
knowledge of third-party ticketing systems a plus
o
Experience
with service channel a plus
o
Builds and maintains
effective working relationships with internal and external clients
o
Strong
organizational and project management skills (including cost projections) with
the ability to meet deadlines in a fast-paced environment, and work well under
pressure
o
Working knowledge
of a P&L, to include monthly and yearly budgets
o
Ability to
communicate in Spanish is a plus
o
Able to travel 10%
of the time
