What are the responsibilities and job description for the Store Manager position at Caffè Nero?
What You Can Expect
One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.
About Us
- Competitive salary!
- Fun work environment!
- Great operating hours that support a work life balance (no late nights)!
- Paid time off and training!
- Open opportunities to develop!
- Three Holidays: Thanksgiving, Christmas, Your Birthday!
- Rich benefits!
- Free coffee and food on shift!
- Staff discount program!
Role Summary: To achieve the four (4) most important things of Caffè Nero's business.
- Build and retain a great team
- Offer friendly service and excellent speed of service and queue management
- Provide 1st class standards
- Manage the business
The critical role we play is by delivering a World Class Brand through:
- Being a Custodian of the Caffè Nero Culture
- Being a Brand Ambassador
- Being a Business Manager
What You Bring
- Prior Store or General Manager experience
- Creating an exceptional Customer Service environment
- Recruitment and team development, creating an environment of community and collective success
- Achievement of planned business and financial targets
- Motivating and inspiring your team to perform at their best
- Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
- Performs additional store tasks, as needed
- Has fun!
- Ability to move or lift up to 70 pounds
- Standing on your feet for the majority of the shift
Details Location: Boston, MA Salary: Based on experience Closes: December 31st, 2025 Reference: sm-dtboston
