Retail Director

1. Café Management:

• Oversee the hiring and firing process for baristas and management staff
• Implement and manage the staff training program:
• Management training program
• Barista skill development and maintenance
• Develop and conduct customer service and care training, focusing on:
• Connection: Building a loyal customer base
• Retention: Ensuring customer satisfaction and repeat business
• Plan and execute seasonal drink specials and promotions
• Manage weekly vendor orders to ensure the café is stocked with all necessary supplies
• Oversee staff scheduling and shift management to ensure smooth café operations
• Ensure the café maintains high standards of cleanliness and organization
• Troubleshoot and perform diagnostics to resolve any operational issues
• Cover shifts and assist with orders when needed
• Conduct performance reviews for staff members

2. Baristas:

• Prepare and serve coffee, espresso drinks, and other beverages
• Provide excellent customer service, ensuring a positive experience for every customer
• Maintain knowledge of the seasonal drink menu and recommend items to customers
• Ensure cleanliness of the barista station and equipment
• Work efficiently and collaboratively with other team members

Summary

We are seeking an experienced and dynamic Retail Director to lead and oversee all aspects of our café operations. The ideal candidate will be a strong leader with a passion for coffee, customer service, and team development. As the Retail Director, you will be responsible for managing the hiring and training processes, ensuring the highest standards of customer care, and overseeing day-to-day café operations, including vendor ordering, scheduling, and performance reviews. You will play a key role in building a loyal customer base, driving sales through seasonal promotions, and maintaining a clean, organized, and efficient café environment. If you have a proven track record in retail or café management and are eager to lead a dedicated team, we’d love to hear from you!

Qualifications

• Proven experience in retail management with a focus on customer service excellence
• Strong skills in inventory management and control
• Proficient in using POS systems and cash registers
• Demonstrated ability to lead and supervise teams effectively
• Familiarity with payroll and bookkeeping practices
• Excellent organizational and time management skills

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Morning shift

Ability to Relocate:

• Boise, ID 83703: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000