Merchandising Supervisor

Description

SUMMARY 

The Merchandising Supervisor's primary responsibility is to provide leadership and supervision of the Merchandising team. The Merchandising Supervisor should possess the skills to lead, motivate, guide, and train the members of the Merchandising team.  This position requires accomplished leadership toward achieving and exemplifying the standards and principles of the company. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Represents company in a professional manner and provides excellent customer service. 

• Manages merchandising department within approved budgets 

• Ensure the accountability of the merchandising team by conducting in market ride-withs. 

• Manage the Merchandising team in accordance with all policy and procedures outlined in company handbooks. 

• Effectively manage the Merchandisers hours / overtime to comply with all state / federal laws. 

• Ensure Merchandisers effectively work and communicate with the sales team, delivery department, and specific store personnel to ensure account level service expectations are met and or exceeded. 

• Train, develop and uphold all merchandising established standards and expectations related to back stock management, cold box/warm shelf stocking, display standards, rotation, and merchandising standards. 

• Recruit and maintain a “Best in Class” staff that ensures established service expectations utilizing all resources available. 

• Ensure that daily merchandising schedules are communicated to direct reports, plus that each merchandiser’s daily account call list is always adhered to. 

• Communicate and resolve any customer complaints in conjunction with Sales team, Merchandising team, and/or delivery team in a timely manner to ensure account level service standards. 

• Management and Administrative duties include PTO (Personal Time Off), performance appraisals and coaching. 

• Establish and maintain relationships with the delivery department and sales department to exemplify and foster teamwork and cooperation. 

• Maintain safe driving record and comply with company driving point policy. 

• Attending all scheduled meetings and company functions as required. 

• Adhere to the Company dress code and be properly groomed. 

• Obey all Federal, State, and local laws. 

• Perform other duties as assigned. 

 

COMPETENCIES REQUIRED 

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. 

• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 

• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things 

• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings. 

• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members. 

• Change Management – communicates changes effectively; monitors transition and evaluates results. 

• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others. 

• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills. 

• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals. 

• Cost Consciousness – Works within approved budget; contributes to profits and revenue. 

• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities. 

• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions. 

• Motivation – Sets and achieves challenging goals; measures self against standard of excellence. 

• Professionalism – Treats others with respect and consideration regardless of their status or position. 

• Safety and Security – Observes safety and security procedures. 

 

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

Associates degree (A. A.) or equivalent form two-year College or technical school; or three to five years related experience and/or training; or equivalent combination of educations and experience. 

 

COMPLEXITY OF DUTIES 

Repetitive, routine, or semi-routine duties involving the use of numerous established clerical, statistical, and/or other general procedures involving average detail and variation where the employee is responsible for recognition of previously described sets of circumstances and correct choice of action within limits of clearly prescribed standard practices and procedures, requiring the making of contingency decision and the use of some judgment. 

 

SUPERVISION RECEIVED 

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work with others, referring only unusual cases to suppliers and others. 

 

RESPONSIBILITY FOR ERRORS 

Probable errors usually detected in succeeding operations and generally confined to a single department or phase of company activities.  Errors could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty.  Corrections would involve back checking by others and would involve some moderate monetary losses.  Most work verified or checked either by systems and procedures, or supervision. 

 

CONTACT WITH OTHERS 

Involves regular contacts throughout the normal working day with departments, vendors, customers, suppliers, or the public where improper handling may affect results, where tact, judgment and proper behavior are required to avoid friction or dissatisfaction and maintain harmonious relationships but where the primary responsibility rests with the next higher level of supervision. 

 

CONFIDENTIAL DATA 

Work with some confidential data where the effect of any disclosure would probably be negligible or where the full import is not apparent in the routines performed. 

 

MENTAL / VISUAL / AUDITORY DEMAND 

Flow of work and character of duties involves normal mental and visual attention much or all of the time.  Occasional mental or visual attention, where the flow of work is intermittent or the operation involves waiting for a process to complete a cycle, with intermittent checking involved.  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 

 

WORK ENVIRONMENT   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Somewhat undesirable working conditions.    While performing the duties of this job, the employee is continuously exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc.; with one element continuously present to the extent of being disagreeable. 

CHARACTER OF SUPERVISION 

Immediate supervision over a unit, section or department where most of the time is spent assigning, reviewing, checking work, eliminating otdinary difficulties, where procedures are standardized.  Responsible for supervising more than 10 and seldom over 25 persons. 

 

CERTIFICATES, LICENSES, REGISTRATIONS  

ABC Beer Permit and Dept. of Revenue Beer License. 

Clean driving record (MVR) or within company Driving Points Policy. 

Cicerone Certified Beer Server 

 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk and hear.  The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands or fingers, handle product, or feel.  The employee must frequently lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

The employee must be able to work a varied schedule during the workday.  The merchandising team is responsible for merchandising on the weekend and the Merchandising Supervisor will be expected to, as needed, manage and supervise on the weekends, including Saturday and Sunday.   

 

Qualifications

Salary : $47,000 - $55,000