Relief Specialist - Beverage

SUMMARY

The primary responsibilities of the Relief Specialist is to sell, rotate, restock, reset, merchandise, build displays, special events, and assist with covering both sales and merchandising routes when needed by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent company in a professional manner and provide excellent customer service and good relationship with each account.
• Restock cold boxes, displays, shelves and other areas where product is available for sale.
• Responsible for keeping back stock, cold box and displays rotated and in a clean and organized manner. Record all out of stock products.
• Responsible for executing chain programing.
• Assist with reset program as assigned.
• Responsible for price/tag management and for price realization.
• Responsible for adhering to out of date beer and product rotation policy.
• Adhere to company account and merchandising standards in all accounts.
• Create and transmit orders to maintain adequate inventory in each account.
• Maintain account history and data in route accounting system.
• Transmit customer orders and instructions utilizing order system accurately and within daily timeframes.
• Maintain a friendly, working relationship with the Manager on each account. Effectively communicate to the Store Manager about new products, price promotions and opportunities.
• Visit each account as assigned to assist with receiving delivery.
• Establish and maintain relationship with delivery driver and merchandiser to foster teamwork and cooperation.
• Listens to and resolves service complaints.
• Maintain confidentiality of sales figures for your accounts and for certain chains you may service.
• Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other sources.
• Maintain safe driving record and comply with company policy.
• Adhere to safety standards and policies at all times.
• Submit daily and weekly activity/call reports concerning customer-related activities for orders, requests, displays, and other business transactions.
• Submit display execution through appropriate tracking system.
• Maintain proper SKU, feature and tap management in assigned accounts balancing customer needs and company objectives.
• Ensure POS is current and in good working order.
• Where appropriate, inspect all draft lines, faucets, and couplers and ensure line cleaning sticker in account is current.
• Communicates with Territory Manager and/or Area Delivery Manager/ Delivery Driver to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.
• Attend all scheduled meetings and company functions as required.
• Adhere to dress code at all times.
• Obey all Federal, State, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Analytical Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Listens to others without interrupting; remains open to others ideas and tries new things
• Oral Communication Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Business Acumen Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness Works within approved budget; contributes to profits and revenue.
• Organizational Support Follows policies and procedures; supports organizations goals and values; benefits organization through outside activities.
• Judgement Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism Treats others with respect and consideration regardless of their status or position.
• Safety and Security Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Equivalent to complete, accredited apprenticeship or equivalent to high school education plus a two-year technical education. One to three years related experience and/or training; or equivalent combination of education and experience.

INITIATIVE AND INGENUITY

Requires the use of judgment to plan, perform and make decisions as to the sequence of set-ups, operations and processes within the limitations of recognized or standard methods and procedures.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel. The employee must regularly lift and/or move 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

MENTAL / VISUAL / AUDITORY DEMAND

Frequent mental and visual attention; usually repetitive work or diversified operations requiring constant alertness and activity. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions on space and SKU management, display size & location, and merchandising opportunities.

RESPONSIBILITY FOR EQUIPMENT

Moderate - sets up and makes adjustments that could result in damages to specific parts of equipment or software.

RESPONSIBILITY FOR MATERIAL OR PRODUCT

Errors would be detected in succeeding operations; but, considerable loss of material or rework time would be involved to correct the errors.

RESPONSIBILITY FOR SAFETY OF OTHERS

Only reasonable care to own work necessary to prevent injury to others, and accidents, should they occur, would be minor in nature.

RESPONSIBILITY FOR WORK OF OTHERS

Responsible for own work or occasionally for 1 person.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good working conditions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc.; but with none present to the extent of being disagreeable.

HAZARDS

Injuries improbable, except minor cuts, abrasions, burns, bruises, etc.

CERTIFICATES, LICENSES, REGISTRATIONS

ABC Beer Permit

LANGUAGE SKILLS

Requires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Requires the ability to perform arithmetic skills such as addition, subtraction, multiplication and division including decimals and fractions. Understanding of basic Trade Math principles such as margin, mark-up, revenue, profit, and unit cost. Could require simple use of formulas, charts, tables, drawings, specifications, schedules or diagrams.

A job description, by its nature, can't include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Relief Specialist is assumed and it is expected that the Relief Specialist will act accordingly. The Relief Specialist will be expected to perform any other task not included in this job description requested by management.