Casino Housekeeping Supervisor

Description

POSITION SUMMARY

Under the guidance of the Casino Housekeeping Manager, the supervisor position entails managing casino housekeeper. Also, assist with cleaning and maintaining the appearance of Casino interiors, exterior offices, halls, restrooms, and other areas by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Recommends and implements departmental standards, policies, and procedures to improve productivity, increase effectiveness and reduce costs.
• Manage guest relations, resolve complaints, and ensure guest satisfaction.
• Direct and coordinate interaction with other departments to ensure communication and problem resolution.
• Reports any unusual activity to management.
• Overseeing staff to ensure cleanliness of the facility and ensure guest satisfaction is a performance priority.
• Maintains daily reports for each assigned area.
• Ensure the workplace is maintained in a clean and safe manner.
• Inspect property, prepare checklists, and conduct spot checks on property.
• Conduct and attend communication meetings with all levels of staff and management.

Qualifications

JOB SKILLS, ABILITIES, AND QUALIFICATIONS

• Must have at least 2-3 years lead or supervisory experience in a casino housekeeping (preferred).
• Ability to learn and adapt to different technologies.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Excellent guest service and communication skills
• Strong interpersonal skills and the keen ability to fairly manage a team toward high performance.
• Must be 21 years of age or older.

COMMUNICATION SKILLS:

• Bilingual in Spanish (preferred).
• Must possess Basic Essential Communication Skills:
  • Oral Communication – verbal interaction of information to a group or individual.
  • Written Communication – exchange of information in the form of email, letter, etc.
  • Non-Verbal and Visual Communication – communicating without using words. Normally involves using hand gestures, facial expression, and eye contact to get message across.
  • Active Listening – understanding guests/team’s point of view and be confident in expressing their concerns while actively listening to the other.
  • Contextual Communication – understanding situation and ensuring responses are clear to reduce potential misunderstanding and confusion.

EDUCATION & TRAINING:

• High school diploma or higher (required).

CERTIFICATE & LICENSES:

• Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
• Ability to obtain a California Driver’s License
• Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
• Ability to provide required licenses or certifications for a specific position to ensure job is carried out safely and effectively.