Product Operations Senior Manager

Company

Cox Automotive - USA

Engineering / Product Development

Product Operations Sr Manager

Sr Manager - Non People LeaderHybrid - Ability to work remotely part of the week

Yes, 25% of the time

Day

Compensation

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Product Readiness Senior Manager is responsible for leading the development and execution of go-to-market and post-launch plans for a portfolio of key initiatives. This role will partner closely with various product and business teams, as well as across broader COX organizational boundaries to ensure that all goals and milestones are met.  This role will report to the Director, Product Readiness and will be instrumental in building out readiness practices, processes, and success measures across the I5 Product organization. 

To be successful in this role, the candidate must have a combination of software product knowledge, operational knowledge, stakeholder consultation, user experience, and project management skills.  He/she must also be a strong people influencer and driver for a shared future vision, collaborating with and/or guiding the work of teams that include product managers, business operations, auction operations, change management, sales, performance management, project/program management, marketing, client care, professional services and implementation teams to ensure a successful launch occurs for both internal and external clients.

What You'll Do

Primary Duties & Responsibilities

• Product Launch Leadership: Lead development and communication of comprehensive go-to-market launch and post-launch plans.  May also include developing, leading and communicating the go-to-market efforts around sunsetting products.

• Readiness Project Management: Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met.  Work collaboratively with program and project managers whenever applicable.

• Operational Readiness: Work collaboratively with business operations, program/project management, operational readiness and other teams to ensure a product is able to be properly marketed, sold, contracted, installed, trained, billed, supported, analyzed for utilization and canceled.  Coordinate and communicate with stakeholders around key BAU activities. 

• Defining Success: Works with Operational leaders, Product Management, Product Marketing and Product Analytics teams to ensure success of product launches can be measured.  Establish / strengthen proper internal controls to ensure compliance of established procedures. 

• VOC:  Keeps the voice and perspective of the customer present in the product process for in-market operations. 

• Training and Support Alignment: Aids Product Management to ensure that training, sales, support teams, auctions, client services and installation teams have the facts to effectively plan for, train and support a new product/solution or enhancement(s) being delivered to market. 

• Process Improvement: Drives processes that elevate our go-to-marketing planning and ensure operational readiness for product launches. 

• People Management: No direct reports initially, but role may grow to manage the work of 1-2 direct reports in the future

• Travel required up to 20% 

Who You Are:

Required

• Bachelor’s Degree with 8 years of related experience with a minimum of 3 years of management experience a plus or 12 years experience in lieu of degree.
• Proven ability to lead and manage teams.  Comfortable in leading through influence.
• Excellent written and verbal communication skills.  Comfortable communicating with stakeholders, regardless of level.
• Experience in project management. PMP or similar certification a plus 
• Awareness of and/or experience in Agile or Scrum or Kanban 
• Knowledgeable in change management principles.  Proven experience in managing change across multiple parts of a single organization and across organizational boundaries
• Experience in client expectation and relationship management, both for internal and external clients

  

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Salary : $108,800 - $181,400