Program Specialist

Company

Cox Automotive - USA

Customer Care Group

Client Relationship Manager I

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The Program Specialist supports the OEM Services Program Management Team in the facilitation prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers and Brand Advisors to assist in the coordination and facilitation of our OEM Program Needs including, but not limited to client order processing, website asset implementation, report generation, and documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.

What You’ll Do

• Support the OEM services Program Management Team in project coordination and execution.
• Assist the Program Managers in the launch of a new program, initiative, or solutions.
• Assist in the coordination and scheduling of training, meetings and events.
• Other OEM services tasks as assigned within the support of the OEM Services Leadership
• Processes client orders
• Assists in the website asset implementation.
• Generate documents and reports for clients as guided by the Program Managers
• Assists our enrollment and billing teams in order processing
• Research billing and advertising discrepancies
• Coordinates Events (as needed)
• Tracks and monitors product adoption and churn and reports out (internally)

What’s In It for You?

• You’ll be rewarded with highly competitive pay, plus other compensation perks you’ve come to expect (e.g., 401k company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, pet insurance and more…)
• Work/Life Balance. Job flexibility is central to our culture because team members have different working styles and important stuff going on outside the office, too.
• Smart and creative colleagues, plus ongoing learning opportunities. You’ll have the tools and team you need to do your job well without a lot of red tape. Plus, we know how important it is for you to stay brushed up on your knowledge and skills, so we invest in your ongoing training along the way to make sure you have what you need to help you along your career path.
• Boundless career opportunities for lateral and upward movement across a high-performing enterprise spanning diverse industries. You’ll have the chance to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses.  

Who You Are

Minimum: 

• Bachelor’s degree in related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field.
• Must have customer focus / relationship skills
• Proven technical, prioritization, and critical thinking skills
• Excellent command of business English for written and oral communications
• Proficient trouble computer troubleshooting methodologies (with on-the-job training provided for proprietary technologies and applications)
• Familiarity with web-based technologies and Windows

Preferred: 

• Prior work experience in office environment

Join the Cox family of businesses and make your mark today! 

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 

Salary : $24 - $35