Customer Service Representative

Job ID Number

R4534

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Customer Service Representative, you will be responsible for providing customers with a first point of contact, answering calls, providing product information, and helping customers with account inquiries, funding and general account maintenance.

Job Description

We are looking for a Bilingual Customer Service Representative to provide customers with a first point of contact, answer calls, provide product information, and help customers with account inquiries, funding and general account maintenance. This position will be full-time and onsite.

What Youll Do

Respond to all customer inquiries by utilizing information learned during training

Identify customer needs to ensure the customer is provided complete and accurate information

Process required transactions via customer-based applications

Maintain a thorough knowledge of programs, policies, and technology

Communicate effectively in a warm and empathetic manner

Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individual

What You'll Need

Required :

Customer Service Experience

Bilingual Spanish speaker

The ability to convey complex information in clear and concise terms to ensure customer understanding

Ability to communicate effectively, verbally and in writing

Strong work ethic

Effective and accurate written and verbal communication skills.

Effective problem-solving skills.

Can navigate multiple applications and research solutions with ease.

Assisting and guiding customers to the best solution for their issue.

Provide calm conflict resolution and problem solving.

Ability to maintain composure in a fast-paced environment.

Strong time management skills

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.