Data Analyst

Job ID Number

R4584

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated data analyst ready to take us to the next level! If you have 3 years working directly with customers, 2 years of onboarding new users to Microsoft 365, and are looking for your next career move, apply now.

Job Description

We are looking for a Data Migration Field Support Technician to support data migration efforts for our client. This position will be a full-time contract and onsite.

What You'll Do

• Understand court processes to ensure that problem solutions match user needs in an appropriate manner
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support
• Perform installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers, and peripheral devices in accordance with IT procedures
• Coordinate and / or migrate customer data and information from decommissioned devices to new equipment
• Install, configure, and maintain software on mobile devices
• Work with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with procedures
• Inform inventory system by keeping up-to-date and accurate records of serialized asset information
• Work closely with court staff and local administration with office moves, adds, and changes as required
• Correspond with users and staff concerning issue status, resolution, and task completion
• Escalate issues to other members of the technical services team as appropriate
• Collaborate with IT staff to test, troubleshoot and validate new hardware and applications
• Attend meetings as required

What You'll Need

Required :

Preferred :

Physical Demands

TRAVEL IS REQUIRED :

This position will be traveling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following the State of Idaho's travel policy which will need to be followed for meal, lodging, and gas reimbursement.

LI-KW1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.