What are the responsibilities and job description for the Outreach Analyst position at CAI?
Job ID Number R5048
Employment Type Full time
Worksite Flexibility Onsite
Job Summary We are looking for a motivated Outreach Analyst ready to take us to the next level! If you have great communication, great on the phone, and are looking for your next career move, apply now.
Job Description
We are looking for an Outreach Analyst to provide customer service support at Outreach events throughout the State. This position will be part-time and o nsite .
What You’ll Do
Assist customers and potential customers at outreach events throughout the State with inquiries regarding the Program
Combine product knowledge, good work ethic, effective time management, and customer service skills to meet performance standards that positively reflect the Clients image
Prepare outreach activity reports and provide feedback to assist with program improvements
Perform other duties or special projects as required
What You'll Need
Required:
Strong face-to-face or phone customer service experience
Ability to communicate effectively, verbally, and in writing
Strong knowledge of principles and processes for providing customer service
Ability to maintain composure in a fast-paced environment
Ability to use internet applications and Microsoft Office Products
Ability to research and analyze information
Strong time management skills
Valid driver’s license
Preferred:
Bilingual Spanish Speaker
Special Notes:
Flexible work schedule including weekends
Statewide travel required, which may include overnight stays
Final candidates for this position will need to successfully complete a drug test and background investigation
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Employment Type Full time
Worksite Flexibility Onsite
Job Summary We are looking for a motivated Outreach Analyst ready to take us to the next level! If you have great communication, great on the phone, and are looking for your next career move, apply now.
Job Description
We are looking for an Outreach Analyst to provide customer service support at Outreach events throughout the State. This position will be part-time and o nsite .
What You’ll Do
Assist customers and potential customers at outreach events throughout the State with inquiries regarding the Program
Combine product knowledge, good work ethic, effective time management, and customer service skills to meet performance standards that positively reflect the Clients image
Prepare outreach activity reports and provide feedback to assist with program improvements
Perform other duties or special projects as required
What You'll Need
Required:
Strong face-to-face or phone customer service experience
Ability to communicate effectively, verbally, and in writing
Strong knowledge of principles and processes for providing customer service
Ability to maintain composure in a fast-paced environment
Ability to use internet applications and Microsoft Office Products
Ability to research and analyze information
Strong time management skills
Valid driver’s license
Preferred:
Bilingual Spanish Speaker
Special Notes:
Flexible work schedule including weekends
Statewide travel required, which may include overnight stays
Final candidates for this position will need to successfully complete a drug test and background investigation
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
