What are the responsibilities and job description for the Technical Support Analyst position at CAI?
Job ID Number
R4815
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
As a Technical Support Analyst, you will be responsible for supporting mission critical applications.
Job Description
We are looking for a Technical Support Analyst to provide L3 support to our client. This position will be a full-time, long-term contract, and remote .
This is a remote position. The Technical Support Analyst must be able to work east coast times. This position is Sunday - Thursday, 8AM – 4 : 30 PM EST.
What You'll Do
Resolve process, application and software issues within Linux servers, databases and other mission-critical systems
Communicate / escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Write technical procedures and documentation for the applications including operations, user guide, etc.
Perform routine maintenance and updates on applications and servers
Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible
Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved
Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems
What You'll Need
Required :
Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience
Unix and Linux Command Line experience / knowledge
Level 3 support experience
Ability to prioritize work
Excellent analytical and problem-solving skills
Exhibit punctuality and communicate effectively
Preferred :
Knowledge of databases (SQL Server)
Exposure to C / C Scripting and automation
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
