What are the responsibilities and job description for the Technical Writer - Product Documentation Job at caia.org - Jobboard in New York position at caia.org - Jobboard?
The Team :
Accurate, creative-and fast. We help clients get the most from Bloomberg's suite of tools and products. Through detailed user guides, contextual content, and just-in-time release notifications, we educate, inform, and guide clients to the tools and enhancements that can help them do their jobs!
Bloomberg's Product Documentation team is a centralized team of technical writers, crafting user assistance materials that span business areas across the financial markets. We partner with Product, Technology, and UX teams to investigate requirements in an upbeat environment, characterized by frequent product updates and quick time-to-market. Our writers have the skills to solicit business needs, jump quickly from discovery to draft, and shift seamlessly between deliverables and writing styles.
The Role :
Our writers create a broad range of client-facing user assistance content for the Bloomberg Professional Service and related products. Sitting within Bloomberg's UX Design department, we focus on user-centered documentation and play a key role in supporting consistency across the system. We also partner with an Engineering Agile Scrum team to build our own end-to-end documentation products, from CMS and authoring tools to client-facing UI.
We'll trust you to :
- Research, write, and produce client-facing documentation including user guides, slideshow-style feature tours, contextual help prompts, FAQs, and release notifications.
- Take ownership of the writing needs for one or more product areas, building relationships with interdisciplinary colleagues across the company to provide cohesive user assistance solutions.
- Adhere to team style guides for a suite of standard documentation deliverables, but innovate within style principles to create tailored documentation materials.
- Shift seamlessly between writing precise instructional documentation and more conversational, benefit-focused promotional announcements.
- Manage a high volume of projects to keep pace with shifting release schedules and business priorities.
- Gain quick domain knowledge of the market sectors and the workflow of financial professionals.
- Generate creative ideas to evolve our styles, processes, and tools.
- 3 years of technical writing experience or related field.
- Excellent creative writing skills for an end-user client audience, with flexibility to shift between procedural and conversational writing styles.
- Demonstrated ability to analyze custom financial tools and analytics and explain them with accurate, user-friendly documentation, structured to forefront need-to-know information.
- Strong project management skills, including experience in managing and organizing multiple projects with variable timelines.
- A proven track record of success interacting with all levels of staff and management, including business specialists, product managers, engineers, and senior management.
- Editing experience.
- Demonstrated initiative in innovating and implementing workflow, process, and technical solutions.
- Knowledge of the financial markets.
- Interest in strong visual display of information and image production as part of effective content design.
- Experience with DITA, HTML, or online authoring tools.
You'll need to have :
We'd love to see :
Writing Samples :
Apply if you think we're a good match. We would like to see writing samples for this position, so please submit 2-3 samples of end-user documentation or training materials from a recent role or project.#J-18808-Ljbffr
