Patient Service Representative

We are looking for a dedicated and responsible Patient Services Representative to perform a variety of administrative and clerical tasks. If you have a superior level of customer service, the ability to greet our patients with a smile whether on the phone or face-to-face, and a passion for taking care for people, this is the position for you!

Responsibilities:

The Patient Access Representative is most often the first point of contact for our patients and therefore must represent Caillier Clinic with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Caillier Clinic service standards.

The Patient Access Representative will facilitate all components of the patients’ entrance in to any Caillier Clinic facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This team member must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications:

Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Caillier Clinic. That’s why you’ll bring to your role the right set of qualifications:

Experience and Education Requirements:

Minimum:

• Highschool Deploma/GED

Associates Degree in Healthcare, Financial or related area preferred. Equivalent combination of education and relevant experience may be accepted

• Proven skills in Microsoft Office, specifically Excel and Word, Windows based applications, and 10 key calculator with high level of quality outcomes

• One year experience in hospital or clinic financial, registration, scheduling or insurance authorizations areas

• Alpha Numeric Data Entry 2500 kspm (40 WPM)

Preferred:

• Working knowledge of CPT, HCPCS, ICD-10, medical terminology, anatomy, and insurance plans

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.

• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

• Strong organizational skills; attention to detail

• Work independently in a self-directed, non-confrontational, collaborative manner.

• Customer focus: promotes positive internal and external relationships by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.

• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.

• Knowledgeable and experienced with various computers systems

Caillier Clinic offers the following:

Extensive Training Program

Positive Work Environment

Flexible Scheduling

Advancement Opportunities

Health, Vision, Dental Insurance

Company Provided Short Term Disability

Company Provided Life Insurance

401k Matching

Paid Time Off & Holidays

Caillier Clinic, LTD is an equal opportunity employer. It is our policy not to discriminate against any employee or applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, as defined in s. 111.32 (13m), Stats., or national origin. This policy shall include, but not be limited to the following: employment, upgrading, demotion or transfer; recruitment or other compensation; and selection for training, including apprenticeship. This company agrees to take affirmative action to ensure equal employment opportunities. (CariLyn Imbery, Human Resources Manager) has been appointed equal opportunity officer and is responsible for the planning, implementation and day−to−day monitoring of the affirmative action program. All personnel responsible for hiring and promotion of employees and the development and implementation of programs and activities are charged to support this program and shall provide leadership in carrying out the goals and objectives. During the life of the contract, Caillier Clinic shall comply with s. 16.765, Stats., state regulations and federal law, and shall continue to work cooperatively with governmental and community organizations in ensuring equal employment and advancement opportunities.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $17 - $20