What are the responsibilities and job description for the Dispatcher position at Cainiao Network?
You will play a pivotal role in overseeing and optimizing the day-to-day activities to ensure efficiency and productivity. Your primary responsibilities will revolve around managing personnel, implementing strategic processes, and sustaining a positive work culture within the warehouse.
1. Route Planning: Collaborate with the logistics team to plan efficient delivery routes, considering factors such as traffic, package volume, and delivery windows.
2. Dispatch: Coordinate the dispatch of delivery drivers, ensuring they have all the necessary information and resources to complete their routes effectively.
3. Real-time Monitoring: Use tracking systems and communication tools to monitor delivery progress, proactively addressing any issues that may arise during transit.
4. Training: Provide training materials, resources, and guidance to DSP, helping them optimize last-mile operations, enhance customer service, and improve delivery.
5. Issue Resolution: Act as a point of contact for DSP to resolve any delivery-related issues, such as incorrect addresses or package damage.
6. Oversight: Maintain meticulous records of inventory at our last-mile distribution center, ensuring the accurate tracking and management of all packages.
7. Quality Assurance: Conduct quality checks on packages to ensure they meet our delivery standards and are in excellent condition.
8. Performance Reporting: Generate reports on delivery performance, including delivery times, success rates, and any areas requiring improvement.
9. Safety Compliance: Ensure that all employees and partners adhere to safety regulations and guidelines.
10. Process Improvement: Collaborate with the team to identify areas for process improvement and implement solutions to enhance efficiency.
Job Type: Part-time
Pay: $20.00 - $21.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Experience:
- Dispatching: 1 year (Required)
Work Location: In person
Salary : $20 - $21
