What are the responsibilities and job description for the Customer Service Representative position at CAIRE Inc.?
Responsible for acting as a liaison between customers and company. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and/or problems through comprehensive information gathering, excellent communication skills and inter-departmental relationships.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to customer inquiries via phone, email, live chat, or in-person interactions.
- Provide accurate information about products, services, and policies.
- Ensure all interactions are handled professionally and efficiently
- Address and resolve customer complaints in a timely and courteous manner.
- Identify issues and provide appropriate solutions or escalate to relevant departments when necessary.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Update and maintain customer accounts with accurate and up-to-date information.
- Document customer interactions, inquiries, complaints, and resolutions.
- Generate and analyze reports to identify trends and improve customer service processes.
- Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues.
- Share customer feedback to help improve products and services.
- Stay informed about company products, services, and promotions.
- Participate in training sessions to enhance customer service skills and knowledge.
- All other duties as assigned.
Competencies
Detail Orientation/Quality Focus
Organizing Skills
Autonomy/Self-Direction
Personal Energy/Enthusiasm
Interpersonal Communication
Team Orientation
Problem-Solving
Decision-Making
Supervisory Responsibility
There is no supervisory responsibility with this position.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.
- Occasional lifting up to 50 lbs.
- Occasional pushing, pulling and handling of materials.
Travel
Travel not expected with this position
Required Education and Experience
High School Diploma or equivalent.
Minimum of 1 year experience working in a customer service-related position in a fast-paced environment.
Must be proficient with MS Windows applications; Excel, Word and Outlook.
Preferred Education and Experience
Bi-lingual skills preferred (Spanish, French, German, or Italian)
Additional Eligibility Qualifications
None required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CAIRE is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
