Service Dispatcher

Cal.net is seeking a Service Dispatcher to join our rapidly expanding fixed wireless broadband company. Our headquarters is located in Shingle Springs, CA, at the base of the Sierra Nevada foothills, with additional satellite offices throughout the valley. We are currently hiring for this position at our Shingle Springs or Turlock office.

The Service Dispatcher will play a crucial role in coordinating daily technician schedules, managing daily log records, generating schedule performance reports, and interacting with the customers. This role is fast-paced and requires strong multitasking abilities, as it primarily involves phone and computer-based work.

The ideal candidate is a self-starter who is highly organized, detail-oriented, and capable of following through on all tasks. Strong written and verbal communication skills are essential, as is the ability to interact effectively with customers and team members at all levels. Exceptional customer service skills are a must.

Primary Duties:

• Maintain and manage our Dispatch schedule
• Dispatch technicians based on skill level and job location
• Manage and optimize installer schedules and routes
• Interact with customers and technicians with professionalism and efficiency
• Collaborate with teams to ensure seamless coordination and communication
• Track technician hours and maintain a fully optimized schedule
• Ensure all required documentation is accurate and up to date
• Keep customers informed on job progress and service details
• Maintain detailed records of calls, service updates, and job notes
• Review technician notes for quality control
• Generate daily, weekly, and monthly reports as needed
• Take on new tasks and responsibilities as needed

 Position Requirements:

• Strong ability to multitask and prioritize effectively
• Outstanding customer service skills, including a friendly/professional phone presence
• Ability to manage a high volume of incoming calls
• Excellent verbal and written communication skills
• Exceptional time management and organizational abilities
• Familiarity with wireless technology is a plus but not required

 Preferred Experience:

• 2-3 years of experience in a dispatch or coordination role

 If you're ready to join a dynamic team and play a vital role in our operations, apply today!

Salary : $20