Student Success Coach - Academic Support & Learning Services: I Am First #604393806

Cal Poly Pomona Enterprises Employment Services

ANNOUNCEMENT OF POSITION VACANCY

SUMMARY: The success coach will assist in the coordination of first-year programing and coaching/advising students within the unit. The success coach is responsible for creating, implementing, and overseeing coaching services to develop a holistic student experience and foster student success for students within Academic Support Learning Services programs and initiatives.

SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):

Provide Professional Coaching and Advising to Students (60%)

• Apply student development theory and coaching principles when working with students and student leaders.
• Provide coaching and advising to identified student groups year-round.
• Meet with students regarding emotional, behavioral, and/or academic concerns by coordinating initial meetings with students and utilize interpersonal, fact gathering, and analytical skills to determine the severity of the situation and respond accordingly.
• Establish and maintain cooperative working relationships with students utilizing skills to encourage growth and learning.
• Maintain working knowledge of campus resources and support services to facilitate student hand-off to continue intervention and support plan for students.
• Utilize various platforms to schedule, track and report on student coaching campaigns and individual sessions.
• Utilize current platform to monitor students' academic progress and provide interventions to students that are at-risk.
• Conduct regular coaching campaigns with students to understand student needs and support development of academic support and intervention as needed.
• Collect data and outcomes related to coaching to facilitate evaluation and reporting of coaching initiatives.

Assist in Program Development and Implementation (25%)

• Support Program Leads with daily operations of summer transition programs (e.g., student leader schedules, student attendance at workshops and activities, student participation, etc.) and be able to anticipate needs.
• Help to monitor and provide oversight to the daily program schedule and provide support and troubleshooting when needed.
• Observe students’ responses to programming and take note for possible improvements during the program.
• Document student conduct issues and report them to Program Leads as soon as possible.
• Participate in meetings with other OSS staff for review of student issues to provide input and determine courses of action.

Provide Leadership and Direction to Student Leaders (10%)

• Support coordinator with training, leading, and providing input for evaluation of all student leaders.
• Delegate tasks to student leaders and provide them with space to plan, organize, problem solve, and implement programs.

Assist with Various Administrative and Reporting Operations (5%)

• Provide support to department leadership, and other OSS staff during program activities.
• Provide administrative support related to programmatic needs.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree required
• Two years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups.
• Experience in the direction or coordination of group activities working collaboratively with a diverse group of students and staff.
• Ability to lead a team – develop and implement training, organize schedules, provide work direction, maintain open and supportive communication, provide leadership, keep team accountable.
• Ability to understand and explain university policies and procedures.
• Good interpersonal and communication skills.
• Ability to establish and maintain cooperative working relationships with diverse constituencies and department staff.
• Computer proficiency with Microsoft Office applications.

PREFERRED QUALIFICATIONS:

• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for three years of experience for positions with a major responsibility for professional career or personal counseling.
• Experience with student affairs programming, basic experience with assessment activities, and understanding of student development theory.
• Experience working with under-represented, first generation, and transfer students.
• Demonstrates compassion for student needs as well as to faculty and the surrounding community, demonstrates patience, objectivity, responsiveness, and persuasiveness, independent decision-making skills are desired.
• The candidate communicates clearly through a variety of modes that includes: verbal, written and presentational, demonstrates effective listening skills.
• Ability to effectively interact with students from varied cultures and backgrounds.

This is a temporary position and will end 1 year from start date.

Cal Poly Pomona Foundation, Inc. offers a rich benefits package that constitutes a major portion of total compensation (paid medical/dental/vision, retirement, educational reimbursement, etc.).

ABOUT US: As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.

The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona.

CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to fdnhr@cpp.edu.

Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.

BACKGROUND CHECK POLICY:   
Cal Poly Pomona Enterprises is committed to protecting the health, well-being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). 
 
The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  
 
In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.