What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Cal-Waste Recovery Systems?
Job Title: Customer Service Representative
Status: Non-Exempt
Reports To: Customer Service Supervisor
Cal-Waste Recovery Systems is looking for a full-time Customer Service Representative.
Cal-Waste is a premiere recycling and waste recovery company servicing the Sacramento,
San Joaquin and Calaveras County areas. Cal-Waste is a family-owned business 97 years
strong. Check us out at www.cal-waste.com.
POSITION SUMMARY
Reporting to the Customer Service Supervisor, the Customer Service Representative is
responsible for ensuring thorough, friendly, and professional customer service via phone, in
person and email interaction in a busy office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer telephones and communicate effectively with Residential, Commercial,
- Communicates concise and accurate information.
- Will need to work closely with other departments and staff in professional manner.
- Serves as end-to-end point of contact for customer base.
- Establishes customer accounts by negotiating and documenting service type, pricing,
- Process customer payments.
- Serves as the customer’s advocate by solving problems on the customer’s behalf by
- Reviews accounts, selling new business to existing clients, and converting accounts to
- Provides standard information and education regarding service options, charges,
- Daily processing and posting of driver’s paperwork.
- Use email professionally and effectively for communication with customers and team
- Use dispatch radio to communicate with drivers and operational team members.
- Interact with walk-in customers.
- Other duties as assigned.
• 2 years of customer service experience.
- Experience with Soft-Pak a plus.
- Experience with Office 360 including Word, Excel and Outlook a plus.
- Excellent customer service skills.
- Able to manage difficult or emotional customer situations and respond promptly to
- Strong organizational skills and the ability to handle multiple tasks in a fast-paced
- Ability to meet deadlines.
- Superior attention to detail.
- Self-motivated, work in a team environment, and maintain good working relationships
- Is consistently at work and on time.
- Be flexible and positive in a busy office environment.
- Bi-Lingual a plus.
SPECIFICATIONS
Normal setting for this job is: office setting.
Benefits
Cal-Waste offers a competitive total compensation package including Medical, Dental, Vision,
Life Insurance, 401(k), Vacation, Sick Leave, Holidays, a Safety Incentive Program as well as
a Simplified Cafeteria Plan.
PAY RANGE
$18.00 - $25.00
Salary : $18 - $25